Donation Attendant Buffalo Rd Store

Goodwill Industries International, Inc.; Erie (Erie County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading organization is seeking a Donor Services Representative to create a positive experience for donors and manage product movement in a warehouse setting. Candidates should be customer service oriented, capable of lifting 50 pounds, and able to work independently in various environmental conditions.

Qualifications

• Must be able to lift 50 pounds.
• Previous material handling experience a plus.

Responsibilities

• Be the forward-facing representative for all donors.
• Create a positive experience for donors.
• Move product from donation center to needed locations.
• Assist with loading and unloading trucks.

Skills

Customer service oriented

Excellent communication skills

Ability to work independently

Strong sense of urgency

Problem solving skills

Education

Basic reading, writing, and counting

Job description

Position Objective:

• Be the forward-facing representative of the organization for all donors.
• Create a positive experience for all donors by providing world class customer service.
• Move product from donation center to needed locations.
• Assist with loading and unloading trucks.
• Complete needed equipment training including pallet jack.
• Follow safety standards.
• Maintain a clean and safe work area.
• Maintain accurate daily donor count.

Essential Skills:

• Customer service oriented.
• Excellent communication skills.
• Ability to work independently.
• Strong sense of urgency.
• Problem solving skills.
• Previous material handling experience a plus.
  
  

Core Competencies:

• Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Ability to develop, sponsor, or support the introduction of new and improved methods.
• Ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Ability to demonstrate depth of knowledge and skill.
• Demonstrated concern that one is perceived as responsible, reliable, and trustworthy.

Education

Basic reading, writing, and counting

Work Environment and Physical Demands

Must be able to lift 50 pounds in an office and warehouse setting with prolonged lifting and standing. Bending, twisting, pushing, and pulling required. Direct contact with public. Exposure to environmental conditions in all weather.