Donated Goods Manager

Goodwill Industries of Michiana; Hobart (IN); On-site; USD 40,000 - 54,000; Full time

Job summary

Goodwill Industries of Michiana is seeking a Store Operations Supervisor to assist retail management in planning, implementing, and overseeing merchandise processing. You will lead staff, ensure policy adherence, and drive efficiency across departments for strong customer service and profitability.

You will report to the Store Manager and help optimize performance while supporting Goodwill's mission and values in a fast-paced store environment.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Minimum of two years of supervisory experience.
• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.
• Ability to train, develop, and assess the performance of team members.
• Must have reliable transportation, a current driver''s license, and provide proof of insurance to travel to different job sites.
• Flexible availability, including nights and weekends.
• Detail-oriented with a focus on tracking metrics, setting up systems, and ensuring smooth operations
• Adaptable, comfortable adjusting strategies to meet evolving needs and new technologies
• Skilled in using data to analyze performance and identify areas for improvement
• Experience managing production or donation operations in fast-paced settings, with a focus on system improvement and efficiency
• Strong problem-solving abilities, tackling challenges with creative and practical solutions
• Clear communicator, able to present complex ideas and collaborate across teams
• Effective leader who motivates teams, promotes accountability, and drives continuous improvement
• Bachelor’s degree in Business, Operations, or a related field preferred, or equivalent experience

Responsibilities

• Recruit, hire, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct.
• Oversee and supervise all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments.
• Regularly review and analyze store sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability.
• Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting.
• Communicate any operational issues, challenges, or observations to the Store Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues.
• Other duties as assigned by supervisor.
• Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting
• Communicate any operational issues, challenges, or observations to the Store Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues
• Perform additional duties as assigned by the supervisor
• Recruit, hire, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct
• Oversee and supervise all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments
• Regularly review and analyze store sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability

Skills

Leadership

Supervisory

Team management

Train and develop

Travel to job sites

Flexible availability

Attention to detail

Adaptable

Data analysis

Operations management

Problem solving

Communication

Continuous improvement

Education

Bachelor’s degree preferred

High school diploma or equivalent

Job description

To assist retail store management in the planning, implementation, and oversight of merchandise processing operations. Works closely with store management to ensure the effective execution of retail policies, procedures, and operational standards. Supports the overall success of retail activities by fostering a productive environment, ensuring high-quality service, operational efficiency, and a positive customer experience. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Compensation

$47,300

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Minimum of two years of supervisory experience.
• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.
• Ability to train, develop, and assess the performance of team members.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.
• Flexible availability, including nights and weekends.
• Detail-oriented with a focus on tracking metrics, setting up systems, and ensuring smooth operations
• Adaptable, comfortable adjusting strategies to meet evolving needs and new technologies
• Skilled in using data to analyze performance and identify areas for improvement
• Experience managing production or donation operations in fast-paced settings, with a focus on system improvement and efficiency
• Strong problem-solving abilities, tackling challenges with creative and practical solutions
• Clear communicator, able to present complex ideas and collaborate across teams
• Effective leader who motivates teams, promotes accountability, and drives continuous improvement
• Bachelor’s degree in Business, Operations, or a related field preferred, or equivalent experience

Responsibilities

• Recruit, hire, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct.
• Oversee and supervise all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments.
• Regularly review and analyze store sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability.
• Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting.
• Communicate any operational issues, challenges, or observations to the Store Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues.
• Other duties as assigned by supervisor.
• Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting
• Communicate any operational issues, challenges, or observations to the Store Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues
• Perform additional duties as assigned by the supervisor
• Recruit, hire, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct
• Oversee and supervise all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments
• Regularly review and analyze store sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability