Domestic Violence Services Administrative Assistant

Tri Valley Haven; Livermore (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Tri-Valley Haven in Livermore is seeking a Domestic Violence Services Program Assistant to support daily operations under the Shelter Manager, assisting caseworkers and counselors, and ensuring clients receive needed services.

The role requires compassion, strong organization, and the ability to work with trauma survivors in a collaborative team environment; familiarity with Microsoft Office and data entry is preferred.

Qualifications

• High School diploma required; associate’s degree or coursework in social work, psychology, or related fields preferred.
• Experience in social services or domestic violence program preferred.
• Strong organizational and multitasking abilities; excellent written and verbal communication.
• Ability to work with survivors of trauma; maintain confidentiality and professionalism.
• Proficiency in Microsoft Office and basic database management; ability to work independently and in a team.
• Cultural competency and ability to work with diverse populations.
• Clear driving record; advocacy training completed by the agency.

Responsibilities

• Assist in managing office operations: answering phones, responding to emails, maintaining records.
• Coordinate communication between staff, clients, and external agencies.
• Inform staff about difficult clients exiting the program.
• Create and maintain appointment schedules for clients with caseworkers and counselors.
• Log basic client needs (diapers, bus passes, etc.) and inform case managers.
• Maintain client files with confidentiality; assist with monthly data collection and reporting.
• Manage inventories of supplies and order items as needed.
• Support staff in organizing workshops, support groups, and events related to DV awareness.
• Answer crisis line, screen potential clients, conduct shelter intakes, and explain services.
• Greet clients with sensitivity; set up intake rooms; provide welcome packets.
• Transport residents to appointments as needed; conduct weekly resident meetings.

Skills

Organization

Multitasking

Communication skills

Confidentiality

Microsoft Office

Database management

Teamwork

Cultural competency

Driving record

Education

High School diploma

Associate degree coursework in social work/psychology

Tools

Microsoft Office

Job description

Tri-Valley Haven in Livermore is seeking a Domestic Violence Services Program Assistant to support daily operations under the Shelter Manager, assisting caseworkers and counselors, and ensuring clients receive needed services.

The role requires compassion, strong organization, and the ability to work with trauma survivors in a collaborative team environment; familiarity with Microsoft Office and data entry is preferred.