Domestic Operations Clerk

NEMA, Inc.; Lilburn (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

NEMA, Inc. in Lilburn, GA is seeking an Operations Assistant to support customers, coordinate driver activities, and handle data entry for shipments and documentation.

The role involves paperwork processing, status updates, routing assistance, and use of TMS/WMS systems. Strong data entry, communication, and MS Office skills are required.

Qualifications

• High school diploma or equivalent required.
• Data entry experience (minimum 2 years).
• Dispatch, Logistics or Supply Chain experience (minimum 2 years).
• Customer service experience (minimum 2 years).
• Intermediate MS Office proficiency required; basic proficiency acceptable.
• Knowledge of TMS and WMS preferred.

Responsibilities

• Answer phones as needed to assist customers and facilitate their needs.
• Oversees driver activities within assigned territories to ensure timeliness of deliveries and pickups.
• Support customers to ensure all paperwork and shipments meet requirements and customer expectations.
• Handles calls to/from drivers with regards to their deliveries / pick ups.
• Updates status changes.
• Processes Driver paperwork (envelopes).
• Perform data entry of all bills for picked up shipments.
• Print & break down driver manifests for their trips.
• Scan/file documents as needed (backup).
• Assist with Routing as needed.
• Handles data entry for storage, inbound, and outbound items as needed into Truckmate (TMS) and Extensiv (WMS).
• Ensure storage releases are processed per customer requests via phone, fax or email.
• Any other duties as directed/assigned by the Operations Supervisor, Director of Operations, or other member of the Leadership Team.

Skills

Data entry

Dispatch

Logistics

Customer service

MS Office

Education

High school diploma or equivalent

Tools

Truckmate (TMS)

Extensiv (WMS)

MS Office

Job description

The essential functions include, but are not limited to the following:

• Answer phones as needed to assist customers and facilitate their needs


• Oversees driver activities within assigned territories to ensure timeliness of deliveries and pickups.

Support customers to ensure all paperwork and shipments meet requirements and customer expectations

• Handles calls to/from drivers with regards to their deliveries / pick ups


• Updates status changes


• Processes Driver paperwork (envelopes)


• Perform data entry of all bills for picked up shipments


• Print & break down driver manifests for their trips


• Scan/file documents as needed (backup)


• Assist with Routing as needed

Handles data entry for storage, inbound, and outbound items as needed into Truckmate (TMS) and Extensiv (WMS)

Ensure storage releases are processed per customer requests via phone, fax or email

Any other duties as directed/assigned by the Operations Supervisor, Director of Operations, or other member of the Leadership Team

Minimum Qualifications (Knowledge, Skills, and Abilities)

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Answer phones as needed to assist customers and facilitate their needs


• Oversees driver activities within assigned territories to ensure timeliness of deliveries and pickups.

Support customers to ensure all paperwork and shipments meet requirements and customer expectations

• Handles calls to/from drivers with regards to their deliveries / pick ups


• Updates status changes


• Processes Driver paperwork (envelopes)


• Perform data entry of all bills for picked up shipments


• Print & break down driver manifests for their trips


• Scan/file documents as needed (backup)


• Assist with Routing as needed

Handles data entry for storage, inbound, and outbound items as needed into Truckmate (TMS) and Extensiv (WMS)

Ensure storage releases are processed per customer requests via phone, fax or email

Any other duties as directed/assigned by the Operations Supervisor, Director of Operations, or other member of the Leadership Team

Minimum Qualifications (Knowledge, Skills, and Abilities)

High school diploma or equivalent required

Data Entry experience (Minimum 2 years)

Dispatch, Logistics or Supply Chain Experience (Minimum 2 years)

Customer Service Experience (Minimum 2 years)

Intermediate MS Office Proficiency a plus with basic proficiency required

Knowledge of TMS and WMS preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The