Domestic Operations Agent

Radiant Logistics; Town of Hebron (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement savings plan with employer match

80 hours of Vacation Pay annually

Job summary

Radiant Logistics is seeking a Domestic Operations Agent for their Cincinnati, OH location. The ideal candidate should have at least 3 years of freight forwarding experience and thrive in a fast-paced environment. Responsibilities include managing domestic freight forwarding operations, pricing shipments, and negotiating with carriers.

The position offers a salary range of $45,000 - $60,000 annually, benefits including medical, dental, and vision insurance, and 401(k) with employer match. Join a committed team and contribute to delivering excellent results for our customers.

Qualifications

• Minimum of 3 years of domestic freight forwarding experience.
• Ability to follow standard operating procedures.
• Proficiency in using internet tools for alerting and routing.

Responsibilities

• Manage domestic freight forwarding operations and transportation software.
• Price domestic shipments competitively and accurately.
• Negotiate with carriers for special rates or spot quotes.

Skills

3+ years of experience in a relevant, fast-paced operations environment

Strong problem-solving skills

Exceptional attention to detail

Ability to manage multiple priorities

Tools

Microsoft Office products

Transportation tracking and management software

Job description

Overview

Radiant Global Logistics is actively seeking a Domestic Operations Agent to join our team in Cincinnati, OH. This role is ideal for a self‑motivated professional who thrives in a fast‑paced freight environment. We are looking for candidates with at least 3+ years of domestic freight forwarding experience who enjoy working collaboratively while delivering excellent results for our customers.

Key Responsibilities

• Manage domestic freight forwarding operations, including alerting and routing via internet tools, and updating transportation software systems.
• Price domestic, air, ground, LTL, and FTL shipments competitively and accurately.
• Handle shipments with meticulous attention to detail and adherence to standard operating procedures.
• Serve as an integral part of operations, supporting freight movement for a wide variety of U.S.-based customers.
• Proactively identify potential and existing service failures and communicate issues to management in a timely and effective manner.
• Conduct shipment follow‑up, including obtaining piece counts, weights, and dimensions from agents and updating transportation software accordingly.
• Negotiate aggressively with carriers and partners to obtain special rates or spot quotes.
• Obtain vendor charges and audit them for accuracy and legitimacy.

Required Qualifications

• 3+ years of experience in a relevant, fast‑paced operations environment.
• Minimum 3 years of freight forwarding‑specific experience.
• Strong problem‑solving skills with the ability to work effectively under pressure.
• Exceptional attention to detail and high‑level organizational skills.
• Ability to manage multiple priorities, meet deadlines, and proactively address issues as they arise.
• Ability to follow standard operating procedures and contribute input for continuous improvement.

Preferred Qualifications

• Proficiency in Microsoft Office products: Outlook, Excel, and Word.
• Experience with transportation tracking and management software.

Work Schedule & Environment

Full‑time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities. Climate‑controlled office environment with usually moderate noise levels. Standard physical demands including sitting, walking, keyboarding, and close/distance visual work.

Compensation & Benefits

Salary Range: $45,000 - $60,000 per year. Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future. This position is eligible for incentive bonus opportunities.

• Medical, Dental, and Vision insurance (employee and family coverage)
• Company‑paid basic life insurance
• Short‑Term & Long‑Term Disability insurance
• Health Savings Account with company contributions
• Flexible Spending Account options
• 401(k) retirement savings plan with 3.5% employer match
• 80 hours of front‑loaded Sick Pay
• 80 hours of Vacation Pay annually, with increases based on tenure
• 7 paid holidays per year
• Employee Assistance Program (EAP)

Equal Employment Opportunity Statement

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.