Domestic Dispatch

Langham Logistics; Indianapolis (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

Langham Logistics seeks an on-site Domestic Operations Dispatcher in Indianapolis, IN. The role supports customers by coordinating pickups/deliveries, negotiating carrier rates, and ensuring compliance with tariffs and contracts.

You will work Monday–Friday, 1st shift, handling inquiries and resolving operational issues to maximize service quality. Ideal candidates have strong analytical and communication skills, experience in logistics, and the ability to multitask under tight deadlines.

Qualifications

• Experience in transportation/logistics is preferred.
• H.S. diploma or higher education is preferred.
• Strong analytical, communication and negotiation abilities.

Responsibilities

• Coordinate carrier pickups and deliveries to meet customer requirements.
• Negotiate rates and tender shipments in alignment with tariffs and contracts.
• Provide front-line support and respond to emails/voicemails promptly.
• Assist in maintaining customer relationships and internal communication.
• Support on-call duties and incident resolution as needed.

Skills

Analytical skills

Customer service

Verbal/written comms

Negotiation

Time management

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Data entry

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Domestic Dispatch

HQ, INDIANAPOLIS, IN, US

3 days ago Requisition ID: 1409

THIS IS AN ONSITE POSITION, MONDAY-FRIDAY, 1ST SHIFT HOURS

The Domestic Operations Dispatcher contributesto meeting Langham goals of exceptionalcustomer service, quality, process improvement, and profitability by assistingcustomers to control their flow of supply chain raw materials, works-in-progress,and finished goods, and ensuring customers’ pickups and deliveries arecompleted as required with no damage. TheOperations Dispatcher is ultimately responsible for the outcome of customer shipments,i.e. meeting customer expectations of pick up, delivery, and pricing.

Activities can include front-line support,daily compliance tendering, negotiating carrier rates, understanding customers’rate contracts, rating shipments with agreed-to-tariffs, ensuring customercontract rates are correctly applied, and obtaining proofs of delivery. Activities as well as work hours mayfluctuate in response to daily demands and the needs of the department. A Dispatcher may be responsible for any orall of these activities depending on previous experience and/or performance inthe department.

Based on experience and competency, aDispatcher may be assigned a “lead” role in handling one or more accounts.

Key Outcomes Expected

Ensurecustomers’shipmentsmeetpickupanddeliveryexpectationsaccordingtocustomerrequirements without damage:

• Assigncarrierstoconveyfreightasrequiredbythecustomer.
• Troubleshootandresolveproblemswithshipments.
• Respond to e-mails and voice mails on a timely basis.

Managetherelationshipwithcarrierstoensurethemosteffectiveandefficientdeliveryofcustomer goods:

• Ensuretheselectedcarriersareoperatingincompliance,addressandresolveissues.
• Negotiateratesorspotquotewithcarriers.
• Negotiateandresolveproblemswithcarriers.
• Ensurethatchargesfromcarriersarecorrectandrateshipmentswithagreed-upontariff.
• Ensure that carriers are adhering to the customers’ corporate quality procedures.
• Ensure that federal and state safety and security requirements are met and regulations followed through the process of the shipments

EstablishandpromoteapositiverelationshipwithcustomersandLanghamsalesstaff:

• CommunicateLanghampoliciesandphilosophiestogainmutualunderstandingofexpectations.
• Collaborate with the Langham sales department to communicate status of their customers’ shipments to create a message of seamless service.
• Proactively communicate with the Langham sales department any potential sales leads or problems or issues that arise that could impact the sales relationship.
• Assist other Dispatchers and CSR’s in the Operations Department with troubleshooting and resolving problems with carriers and/or customers.
• Be available for on-call duties on a rotating basis.
• Establish and promote positive communication within Langham internal departments to increase collaboration and reduce inefficiencies. Respond to e-mails and voice mails in a timely manner.
• Ensure all internal activities performed adhere to Langham quality and process procedures.

Critical Skills, Knowledge and Behaviors

• Demonstrates effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
• Demonstrates effective verbal, written, and interpersonal skills.
• Demonstrates customer service orientation.
• Abletoread,interpret,anduseformsandothervisualinstructionsinordertoperformrequiredwork. Proactive in anticipating and alerting others to problems with projects or processes.
• Highlevelofdetailorientationandaccuracy. Takes initiative and needs little supervision.
• Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely.
• Abletojugglemultiplerequestsandmeetmultipledeadlines. Works well in a team environment and as part of a team.
• Abletonegotiatewithandinfluenceothers. Able to resolve conflicts.
• Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail) and data entry.
• Demonstrates proficiency in basic mathematics.

Education and Experience

• H.S. diploma, prefer some post-secondary education.
• Prefer 1-2 years experience in the transportation/logistics industry.

Physical Demands and Work Environment

Must be able to work proficiently with computers and other office equipment. Will spend majority of time sitting working on computers and telephones. Work is performed in an office environment.