Dogtopia General Manager

Dogtopia; Norwalk (CT); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in dog care is seeking an energetic General Manager to lead a passionate team dedicated to providing exceptional service and care for furry friends. This role involves overseeing operations, ensuring the highest standards of customer satisfaction, and fostering a dynamic team environment. With a focus on growth and development, you will be part of a fun-loving culture where your love for dogs can shine. Join a company that values its two-legged and four-legged partners, and enjoy perks like bringing your dog to work, flexible scheduling, and comprehensive benefits. If you're ready to unleash your potential, this opportunity is for you!

Benefits

Flexible Schedule

Employee Discount

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Paid Time Off

Referral Program

Rewards Program

Qualifications

• Strong background in management and operations is essential.
• Experience in customer service and team leadership is preferred.

Responsibilities

• Lead the team to ensure high customer satisfaction and service standards.
• Manage financial aspects including budgeting and expense control.
• Create staffing schedules and foster a positive team culture.

Skills

Management

Operations

Customer Service

Team Leadership

Financial Management

Education

Education in basic dog obedience and training

Tools

Scheduling Software

Inventory Management Systems

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a Management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Who We Are

RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast. We currently operate a portfolio of 31+ doggie daycares from Boston to Raleigh, with an aggressive growth plan to double our store count over the next 24 months. Our HQ is conveniently located in Shelton CT. Our passion for pups shines through everything we do, from playtime at our Dogtopia daycares to tail wags in our home office. When you join our pack, be prepared for non-stop puppy love. We start each day fueled by our devotion to four-legged friends. Our goal? Giving every furry friend the most exciting day ever! That means creating an action-packed wonderland of play and affection. But it's not just about the dogs. We care for our two-legged partners too! Our days are filled with boundless energy and new adventures. We want this to be a place where you can flourish. A place where you're inspired to learn and grow. With over 600 team members and 34 daycares up and down the East Coast, the tails are always wagging. We share our puppy passion through our non-profit Dogtopia Foundation, sponsoring service dogs for veterans, therapy dogs for students, and employment initiatives for adults with autism.

If you live for wet noses and wagging tails, then unleash your inner pup person with us! Help spread the dog love and be the best furry friend you can be.

Benefits

Full-Time Includes: Flexible Schedule, Employee Discount, Medical, Dental, Vision, Pet Insurance, Short Term Disability, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance as well as Paid Time Off, Sick time, Referral Program and a Rewards Program!

Customer Service And Presentation

As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

• Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
• Sets the example for the team on the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential!

Financial Administrative

• Manages groomers including quality control of work, safety, schedules, and client records.
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints.
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency.
• Develops team in up-selling and using dog evaluations to grow revenue.
• Communicates any concerns or needs to District Manager proactively and partners after attempting to resolve issues.
• Work with team to assure our Quality of Care sets the standards for dog care.

Team Management

• Creates staffing schedule and helps monitor daily schedules.
• Maintains optimum staffing and development with all employees.
• Leads by example by coaching all on contributing to a positive team-oriented culture.
• Delivers written performance reviews and gives employees positive acknowledgment when due!
• Help coach the staff on our Dogtopia-isms.
• The Rules by which we, as DOGTOPIANS live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like it's the Most Exciting Day Ever!
• Onboard all employees and ensure each employee has the correct amount of training.
• Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
• Maintain and update cleaning schedule, along with holding themselves and team accountable to Dogtopia's safety and cleaning standards.
• Inventory Management of cleaning, dog and First aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Details

• It always brings your dog to work day!
• Education in basic dog obedience and training.
• Fun, Dynamic team culture.
• Career progression based on performance.
• Additional certification programs are available.
• Competitive wages with flexibility in scheduling.
• Paid time off, medical benefits, and company incentives.

Required

Preferred

Job Industries

• Other