Dog Foster Coordinator

RiseMe; Georgia; On-site; USD 35,000 - 52,000; Full time

Job summary

LifeLine Animal Project is seeking a Dog Foster Coordinator to manage the shelter's foster program, engage and train fosters, and pair animals with suitable foster homes. This role requires animal handling, behavior knowledge, and a customer-service mindset.

The position supports the Foster and Rescue Manager in DeKalb County, GA, with duties spanning data entry, scheduling, and collaboration across departments. Strong communication and organizational skills are essential.

Qualifications

• Compassion for animals and people.
• Experience in animal care or sheltering preferred.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage the shelter's foster program and foster homes.
• Accurately document foster animal behavior and health notes in shelter software.
• Maintain and update records; produce reports on demand.
• Match fosters with animals and train foster parents on protocols.
• Assist with adoption meetings and ensure medication schedules are followed.

Skills

Animal handling

Customer service

Foster program coordination

Communication

Education

High school diploma

College coursework preferred

Tools

Shelter software

Database systems

Microsoft Office

Job description

Position: Dog Foster Coordinator

Department: Placement

Reports To: Foster and Rescue Manager

Location: DeKalb County Animal Services

3280 Chamblee Dunwoody Rd.

Chamblee, GA 30341

Summary:

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Dog Foster Coordinator operates the shelter’s foster program, including the engagement and training of fosters and pairing animals with the appropriate foster home for their needs. This position requires animal handling, behavior and basic medical care knowledge, and a passion for delivering top-notch customer service.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Customer Service and Administrative Responsibilities:

• Provide resource support for animals out of the shelter.
• Exhibit exceptional stewardship by ensuring accurate data entry for all foster animal behavior and health notes in shelter software.
• Maintain a database of foster homes with each foster’s preferences and capabilities, and maintain and update records. Produce reports as requested.
• Be compassionate when handling foster meet and greets and handoffs to foster parents. This includes:
  1. Matching fosters with animals and following the send out protocol outlined in the send-out guide.
  2. Ensuring that dogs are fitted with the appropriate collar and/or other equipment and supplies.
  3. Educating the foster parent on the foster process at hand-off, including covering our most important dos and don’ts, providing any applicable handouts, and having the foster parent sign any necessary documents.
  4. Helping with adoption meetings for fosters as needed.
  5. Ensure any foster animals maintain medication schedules as needed in order to advance LifeLine’s mission to save lives.
• Take responsibility to counsel fosters, answer questions, provide additional training and support as needed, and remain connected to short- and long-term fosters with follow-up phone calls and emails. Maintain connection even when fosters are not housing an animal.

Animal Behavior and Care Responsibilities:

• Administer dewormer and vaccinations to foster animals per medical protocol.
• Assist in educating fosters on dog care and behavior.
• Schedule and conduct foster training classes - bottle feeding, administering medications, house training, socializing, etc.
• Work with Veterinary staff to schedule vaccines, surgery, appointments, follow-ups and reschedules, as needed.
• Work with foster parents to implement behavior plans for foster animals and follow up regularly.

General Responsibilities:

• Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor.
• Cover the department emails to ensure all emails are being answered in a timely manner.
• Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes.
• Stay informed about current animals in the shelter, including their needs, personalities, and status.
• Courageously, collaborate with other shelter staff to address any issues or concerns that arise.
• Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors.
• Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the pathways team.
• Continue education by participating in LifeLine’s 40‑hour annual training requirement.
• Maintain a clean and tidy work area.
• Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Compassion for animals and the people who love and care for them.
• Passion for animal welfare and a strong understanding of animal care.
• Ability to serve the public and fellow employees with honesty and integrity.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in basic computer applications and experience with database systems is a plus.
• Ability to stand for extended periods and to bend and reach to perform assigned work activities.
• Ability to work well in a fast-paced, team-oriented environment.
• Comfortable working with dogs and cats of all sizes, breeds, and temperaments.
• Ability to follow safety protocols and handle challenging situations with calmness and professionalism.
• Ability to work collaboratively with multiple departments to ensure efficient shelter operations.
• Ability to adapt to changing circumstances and remain composed under pressure.
• Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
• Must be able to work weekends, holidays, and varying shifts based on shelter needs.
• Must have a means of travel that ensures prompt arrival for work shifts.
• Must pass a background check.

Education and/or Experience:

High school diploma or equivalent; college degree or relevant coursework preferred.

18 years or older required, 23 years or older preferred for the purposes of being added to group vehicle insurance policy.

One or more years’ experience in animal related field or animal sheltering preferred.

Previous experience in customer service, hospitality, or a similar role is highly desirable.

Fear Free Sheltering preferred.

Work Environment:

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.