Cat Foster Coordinator

RiseMe; Georgia; On-site; USD 32,000 - 48,000; Full time

Job summary

LifeLine Animal Project is seeking a Cat Foster Coordinator to manage foster placements and support the Foster to Adopt program at the Georgia shelter. The role involves coordinating veterinary appointments, maintaining foster records, and providing guidance to volunteers and staff.

Ideal candidates will have a high school diploma, strong communication skills, and a passion for animal welfare. This is a hands-on, on-site position requiring weekend availability and teamwork across departments.

Qualifications

• Compassion for animals and people.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Proficiency in basic computer applications and experience with database systems is a plus.

Responsibilities

• Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers.
• Maintain the foster module in the shelter database to track foster pets.
• Assist the Foster to Adopt (FTA) kitten adoptions and follow-up care.
• Coordinate with adoptions for scheduling surgery for FTA kittens.
• Work with Veterinary staff to schedule vaccines and appointments.
• Train fosters, volunteers and employees on proper care of cats and kittens.

Skills

Customer service

Communication

Organization

Teamwork

Computer literacy

Education

High school diploma

College degree preferred

Tools

Database systems

Job description

Position: Cat Foster Coordinator

Department: Placement

Reports To: Foster and Rescue Manager

Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341

Summary

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

Essential Job Functions

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Customer Service and Administrative Responsibilities

• Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor.
• Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors.
• Maintain the foster module in the shelter database to keep track of foster pets housed outside of the shelter.
• Assist the Foster to Adopt (FTA) kitten adoptions by supporting follow up care and related needs up to the point of finalizing the adoption.
• Coordinate with adoptions for scheduling surgery for FTA kittens to help advance LifeLine’s mission tosave lives.
• Work with Veterinary staff to schedule vaccines, surgery, appointments, follow-up appointments, and reschedules as needed.
• Take responsibility to Implement programs to enhance cat and kitten adoptions and foster placement.
• Courageously collaborate with relevant staff and departments to address specific behavior needs and support cats in foster and to address any issues or concerns that arise.
• Prepare reports as needed.

Animal Behavior and Care Responsibilities

• Administer dewormer and vaccinations to foster animals per medical protocol.
• Monitor the care of kittens in the nursery.
• Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques.
• Be willing to work flexible hours and be on call if needed for foster emergencies.
• Work with Veterinary staff on medical treatment of cats and kittens in foster care.
• Compassionately counsel fosters. Answer questions, provide additional training and support as needed. Stay connected to short- and long-term fosters with follow-up phone calls, emails and visits. Maintain connection even when fosters are not housing an animal.

General Responsibilities

• Provide back up as needed to other foster roles within the department.
• Have a shelter presence to handle onsite foster customer service experiences and assist in tasks relating to cat foster placements such as matchmaking, introductions, behavior and medical consults, and handoffs.
• Be an exceptional steward by maintaining a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes.
• Stay informed about current animals in the shelter, including their needs, personalities, and status.
• Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.
• Maintain a clean and tidy work area.
• Other tasks as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Compassion for animals and the people who love and care for them.
• Passion for animal welfare and a strong understanding of animal care.
• Ability to serve the public and fellow employees with honesty and integrity.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in basic computer applications and experience with database systems is a plus.
• Ability to stand for extended periods and to bend and reach to perform assigned work activities.
• Ability to work well in a fast-paced, team-oriented environment.
• Comfortable working with dogs and cats of all sizes, breeds, and temperaments.
• Ability to follow safety protocols and handle challenging situations with calmness and professionalism.
• Ability to work collaboratively with multiple departments to ensure efficient shelter operations.
• Ability to adapt to changing circumstances and remain composed under pressure.Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
• Must be able to work weekends, holidays, and varying shifts based on shelter needs.
• Must have a means of travel that ensures prompt arrival for work shifts.
• Must pass a background check.

Education and/or Experience

High school diploma or equivalent; college degree or relevant coursework preferred.

18 years or older required, 23 years or older preferred for the purposes of being added to group vehicle insurance policy.

One or more years’ experience in animal related field or animal sheltering preferred.

Previous experience in customer service, hospitality, or a similar role is highly desirable.

Fear Free Sheltering preferred.

Work Environment

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.