Dog Daycare Front Desk Associate

Sydney's Pet Resort & Spa; Leawood (KS); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

401(k) match

Medical benefits

DigIn ownership

Job summary

Sydney's Leawood is seeking a Front Desk Associate to greet pet parents and pups, manage check-ins/check-outs, and support grooming and daycare operations in a fast-paced, people-first environment.

You’ll handle payments, bookings, and inquiries with warmth and professionalism, contributing to a welcoming, organized lobby and seamless client experience. Weekend/evening availability is appreciated.

Qualifications

• Love for dogs and strong hospitality focus.
• Clear written and verbal communication with good phone etiquette.
• Highly organized with attention to detail and ability to multitask.
• Calm, solutions-oriented mindset in a fast-paced setting.
• Comfort with phones, computers, and POS systems.
• Comfortable interacting with dogs of all sizes.
• Ability to stand or sit for long periods and move across areas.
• Flexible scheduling including weekends/evenings/holidays.
• Reception experience in veterinary, hotel, or hospitality preferred.

Responsibilities

• Serve as the first point of contact for guests, greeting pet parents and pups.
• Check pets in/out, manage profiles, and process payments accurately.
• Answer phones with professional etiquette and efficiency.
• Support grooming team by communicating service details and scheduling.
• Inform clients about services, products, and updates relevant to stays.
• Maintain an organized, welcoming front desk and lobby.
• Keep daily notes for team communication.
• Conduct opening/closing procedures and cleaning protocols.
• Assist with daycare play groups and kennel areas as needed.
• Contribute to culture and hospitality across the team.

Skills

Dog lover

Hospitality

Communication

Phone etiquette

Organization

Multitasking

Customer service

POS systems

Tools

POS systems

Job description

The Front Desk Associate is the face of Sydney's Leawood, the first smile every pet parent and pup sees when they walk through our doors. This role is equal parts hospitality, organization, and genuine love for animals. You'll set the tone for every visit, ensuring pet parents feel confident and cared for from check-in to check-out. If you thrive in a fast-paced, people-first environment and love dogs as much as we do, this role is for you.

Responsibilities

• Serve as the first point of contact for all guests, greeting pet parents and pups with warmth and professionalism
• Check pets in and out of our system, manage and update parent and pup profiles, and process payments accurately
• Answer phones promptly and professionally, maintaining excellent phone etiquette at all times
• Support the grooming team by communicating service details, managing grooming appointments, and ensuring a smooth handoff between the front desk and grooming areas
• Ensure every pet parent is informed about our services, products, and any updates relevant to their pup's stay
• Maintain an organized, clean, and welcoming front desk and lobby area
• Keep clear and accurate daily notes to support seamless communication across the team
• Conduct opening and closing procedures and follow standard cleaning protocols
• Assist with daycare play groups and kennel areas as needed
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at Digs

Qualification

• A genuine love for dogs and a passion for delivering exceptional hospitality
• Strong communication skills, both written and verbal, with excellent phone etiquette
• Highly organized with sharp attention to detail and the ability to manage multiple tasks at once
• Comfortable working in a fast-paced environment with a calm, solutions-oriented mindset
• Comfortable using phones, computers, and POS systems in a busy environment
• Comfortable interacting with dogs of all sizes and temperaments
• Ability to stand or sit for extended periods and move between front and back-of-house areas
• Ability to lift up to 30 lbs. occasionally (e.g., small dogs, supplies)
• Available for flexible scheduling, including weekends, evenings, and holidays
• Understanding of the trust pet parents place in us when leaving their family members in our care
• 1 year of reception experience in a veterinary, hotel, or hospitality setting preferred but not required

Growth Path

Demonstrates readiness for the Supervisor position when

• Sets the standard for attendance – on time, every time and ready to go
• Consistent positive feedback from pet parents
• Mastery of booking and POS systems
• Demonstrates exceptional attention to detail and communicates effectively with all teammates
• Takes initiative to learn new skills and actively seeks out new responsibilities
• Upholds Dig’s Code of Conduct and positively contributes to team culture
• Full mastery of Pack Leader and Kennel Tech responsibilities
• Ability to lead, support, and hold accountable all front and back of house team members

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.

About Sydney's Leawood

Sydney's Leawood is part of Digs Dog Care, a network of premium dog care resorts offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

The pay range for this role is:

12 - 12 USD per hour (Sydney's - Leawood)