Dog Care & Front Desk Specialist

The Dog Stop Bucktown; Chicago (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Structured, hands-on training

Opportunities for advancement

Supportive, dog-loving team

15% retail discount

Free employee dog daycare whileWorking

Discounted boarding and grooming

Job summary

The Dog Stop Bucktown is seeking energetic team members for a Canine Care & Guest Services Associate role. This hands-on position blends customer service with direct dog care in a fast-paced environment.

Responsibilities include greeting clients, managing reservations, supervising dogs, feeding, cleaning, and daily operations. Weekend/holiday availability is required, and training is provided to ensure safety and quality care.

Qualifications

• Previous customer service experience is required.
• Physically able to perform the job duties and lift/move items as needed.
• Willingness to work front of house and daycare/boarding areas.

Responsibilities

• Greet clients and pets professionally and provide excellent customer service.
• Manage reservations, check-ins, check-outs, phone calls, emails, and payments.
• Maintain accurate client records and communicate service information.
• Address customer concerns professionally and involve management when necessary.
• Keep the front desk and lobby clean, organized, and presentable.
• Supervise dogs, maintain safe play, recognize canine body language, and report concerns.
• Safely handle, feed, and care for dogs of varying sizes and temperaments.
• Administer medications according to instructions and facility procedures.
• Provide appropriate exercise, enrichment, and individual attention.
• Clean and sanitize kennels, playrooms, floors, bowls, toys, bedding, and equipment.
• Promptly clean up accidents, pet waste, and other messes.
• Complete opening, closing, laundry, and daily maintenance tasks.
• Follow all safety procedures and management instructions while taking initiative to keep the facility clean and safe.
• Availability for weekend and holiday shifts is required.

Skills

Customer service experience

Teamwork

Professional communication

Reliability

Education

High school diploma or GED

Job description

The Dog Stop Bucktown is seeking energetic team members for a Canine Care & Guest Services Associate role. This hands-on position blends customer service with direct dog care in a fast-paced environment.

Responsibilities include greeting clients, managing reservations, supervising dogs, feeding, cleaning, and daily operations. Weekend/holiday availability is required, and training is provided to ensure safety and quality care.