Documents Processing Technician Sr

Sentry; Stevens Point (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid flexibility

Dining stipend

Tuition reimbursement

Comprehensive benefits

PTO & volunteer time

Job summary

Sentry is seeking a Document Processing Tech Sr to help build and refine complex documents, templates and forms for our customers. You will leverage word processing and document development systems to craft high-quality outputs and contribute to department standards and training.

The role emphasizes collaboration with customers, knowledge transfer, and maintaining confidentiality while handling flexible schedules in a hybrid work environment.

Qualifications

• Associate degree or equivalent work experience.
• Minimum 2 years of related work experience.
• Experience with word processing/document development systems.
• Strong PC, keyboarding and spelling/grammar skills.
• Ability to type at least 60 words per minute.
• Analytical, communication and organizational skills.

Responsibilities

• Create and modify complex documents, templates and forms.
• Consult with customers to determine project needs and best design.
• Train staff on usage of setup features for optimal results.
• Help set departmental standards and processes.

Skills

Word processing

Document development

Typing 60 wpm

Analytical skills

Communication skills

Organizational skills

Education

Associate degree or equivalent

Tools

Word processing software

Mainframe applications

Job description

Are you an expert in word processing & document development systems? We’re looking for a Document Processing Tech Sr to help our team create, shape complex documents, forms & templates. We’re looking for a Documents Processing Tech Sr to utilize their expertise in word processing and document development systems to create and modify complex documents and forms for our customers. In this role, you’ll also assist in developing department standard, procedures and provide valuable technical expertise and training to both our document technicians and customers.

What You’ll Do

• Utilize technical expertise of word processing/document development hardware/software to create and modify programs to produce complex documents, templates and forms.
• Communicate with customers to determine and/or clarify project needs and may discuss other available options that would meet project requirements, and help customer to determine best design, format or system to meet project needs.
• Train other documents staff on the usage of setup features to ensure best results for customers.
• Assist in setting standards for departmental processes

What It Takes

• Associate Degree or equivalent work experience
• Minimum 2 years of related work experience
• Significant knowledge, experience and proficiency with a variety of word processing/document development systems (software and/or mainframe applications).
• Overall personal computer (PC), keyboard, transcription, spelling and grammar skills.
• Analytical, communication and organizational skills.
• Ability to maintain confidentiality and work efficiently and accurately.
• Ability to work flexible schedules to accommodate system downtime or unusually heavy workloads.
• Ability to type at least 60 words per minute is required.

Here is what you can look forward to as part of our team:

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.

Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.