Documentation & Process Improvement Specialist

Financial Advisors Plus; Pierre (SD); On-site; USD 49,000 - 72,000; Full time

Job summary

Financial Advisors Plus in Pierre, SD is seeking a Documentation Specialist who can learn quickly, contribute early, and grow with the company.

This role offers a freelance cadence with a salary range of $49,000 to $72,000 per year and the opportunity to influence procedures while supporting daily operations at our Pierre site.

Ideal candidates bring stakeholder management experience and a calm, resourceful approach to protecting customer relationships.

Qualifications

• Ability to read a room in unfamiliar environments
• Adaptability and resilience to shifting requirements
• Comfort navigating ambiguity when brief is half-written
• Track record of safe, on-time delivery under deadlines
• Composure to deliver bad news early and clearly

Responsibilities

• Spot the Pierre pattern in feedback before it becomes a complaint
• Identify gaps in current procedures and recommend fixes
• Defend Relationship Building fundamentals when speed tempts shortcuts
• Handle confidential information with discretion
• Monitor work quality and flag issues before they escape
• Support daily operations at our Pierre site and keep workflows moving
• Spot where Coaching breaks before it shows up in a dashboard
• Guard the customer experience through every Work Ethic change

Skills

Reading a room

Adaptability

Ambiguity handling

Deadline pressure

Clear communication

Job description

Financial Advisors Plus in Pierre, SD is seeking a Documentation Specialist who can learn quickly, contribute early, and grow with the company.

This role offers a freelance cadence with a salary range of $49,000 to $72,000 per year and the opportunity to influence procedures while supporting daily operations at our Pierre site.

Ideal candidates bring stakeholder management experience and a calm, resourceful approach to protecting customer relationships.