Documentation Coordinator - Audit Management

ConvaTec Inc.; Centennial, Northern (CO, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

ConvaTec Inc. in Centennial, Colorado seeks a Documentation Coordinator to support Audit Management and ensure accurate records across post-sale activities.

The role focuses on organizing documentation, maintaining filing systems, and ensuring compliance with internal standards throughout customer engagements. You will coordinate document workflows, assist with internal audits, liaise with customer care teams and operations, and maintain compliant documentation for lifecycle management, service

Job description

## Documentation Coordinator - Audit ManagementApply: Centennial - Colorado, US: Full time: Posted 2 Days Ago: JR00021657Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: •Acting as liaison between customers, production and distribution departments related to specific customer orders •Providing technical and non-technical customer support in a walk-in service centerRequires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. May require the following proficiency:• Works under moderate supervision.• Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.• Communicates information that requires some explanation or interpretation.