Documentation and Coding Manager

UCSF Health, AG; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

UCSF Health seeks a senior leader to oversee revenue cycle analytics and documentation integrity within its DEM revenue management organization. The role requires strong program leadership and expert CPC-credentialed knowledge to drive optimal reimbursement and data-driven decision making.

The candidate will advance charge capture, reporting, and data governance across multiple hospital campuses, partnering with clinical and business teams to improve efficiency and financial performance.

Qualifications

• Minimum of 5 years in healthcare revenue cycle operations.
• Deep knowledge of billing, collections, charge capture, and cash management.
• Strong reporting, dashboard design, and analytics skills.
• Excellent organizational and project management abilities.
• Advanced communication to present complex finance information.
• Ability to lead teams and coordinate cross-functional projects.
• Regulatory trends awareness and continuous process improvement.

Responsibilities

• Lead documentation integrity responsibilities for the DEM revenue management group.
• Provide analytical support to DEM leadership.
• Manage projects from inception to completion.
• Develop and implement performance dashboards and reports.
• Collaborate with clinical and business teams to optimize revenue cycle.

Skills

Revenue cycle knowledge

Dashboard design

Project management

Communication skills

Analytical skills

Interpersonal skills

Regulatory trends awareness

Education

Bachelor's degree in related field

Master’s degree in related area

CPC Certification

Job description

Job Function Summary

Involves revenue cycle functions for the healthcare enterprise, including system billing, reporting and support. Ensures account information contains accurate and comprehensive data to provide timely billing and optimal reimbursement for services. Impacts processes to include charge capture, coding, insurance identification, data entry, billing, payment posting, refund processing and collections. May also be responsible for / integrated with business office operations.

Job Description

Involves revenue cycle functions for the healthcare enterprise, including system billing, reporting and support. Ensures account information contains accurate and comprehensive data to provide timely billing and optimal reimbursement for services. Impacts processes to include charge capture, coding, insurance identification, data entry, billing, payment posting, refund processing and collections. May also be responsible for / integrated with business office operations.

Generic Scope

Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.

Custom Scope

The individual in this position manages the department’s documentation integrity responsibilities in conjunction with the UCSF Health Faculty Practice Revenue Management Organization (FPRMO) and Clinical Practice Group (CPG) at ZSFG and provides analytical support to the DEM leadership team. Leads projects and / or team members, proposes new programs and policies in accordance with best practices. Manages projects at all levels of complexity and scope.

This position requires the incumbent to have a high degree of independent decision making ability, organization, initiative, ability to prioritize work and various tasks accurately and independently, sensitivity, ability to interact with many diverse personalities and to function effectively under the stress of competing priorities; advanced technical skills, attention to detail, efficient use of time management and the ability to perform with little or no supervision is a must.

Assignments are often given on a project-basis and the incumbent is expected to manage the entire problem-solving process: gather and sort information, identify potential solutions and present the finished product in the form of a written recommendation or completed project.

In addition, it is the responsibility of the incumbent to apply certain knowledge and training expertise to anticipate issues before they arise, reprioritize as events change, anticipate the needs of involved parties and initiate action independently to resolve those issues and solve problems. This position requires a high level of professionalism and diplomacy.

Department Overview

The Department of Emergency Medicine (DEM) provides emergency medical care to over 177,000 patients annually at the UCSF Medical Center at Parnassus, UCSF Benioff Children’s Hospitals at Mission Bay and Oakland and Zuckerberg San Francisco General Hospital and Trauma Center.

DEM administrative and research staff supports the work of 93 full-time and 50+ attendings, a residency program, fellowship programs and over 300 housestaff and students each year.

Our vision is to be the leader in compassionate, innovative and equitable emergency care for all people at all times.

Qualifications

Required Qualifications

• Minimum 5 years of related experience.
• In-depth knowledge of the practices, procedures, and concepts of the healthcare revenue cycle and its component operations, including billing, collections, charge capture, contractual adjustments, third-party reimbursements, and cash management.
• In-depth understanding of the issues, processes, reporting instruments, metrics, dashboard design, and other tools and techniques involved with measuring and analyzing the revenue cycle.
• Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
• Advanced skills in report development, dashboard design, and various software tools specific to healthcare revenue cycle management. Skills in common database, spreadsheet and presentation software.
• Advanced communications skills, with the ability to interpret and convey complex clinical finance information in a clear, concise manner. Ability to prepare compelling and informative reports and presentations to all levels of staff and management.
• Advanced analytical and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems in revenue cycle program areas, to identify weaknesses and develop innovative solutions and process improvements.
• Advanced interpersonal skills, with the ability to collaborate effectively on highly-complex projects in a team environment with a wide variety of business and clinical areas.
• Strong ability to advise management, serving as a technical expert, providing proposals for improvement and guidance on regulatory changes and industry trends and developments in revenue cycle management.

Required Education

• Bachelor's degree in related area and / or equivalent experience / training.

Preferred Education

• Master’s degree in a related area and/or equivalent experience / training.

Required Certification

• Certified Professional Coder (CPC).

None listed.