Document Support Specialist 2 - Transaction Services - Sioux Falls, SD - Resident

Citibank; Sioux Falls (SD); On-site; USD 37,000 - 45,000; Full time

Job summary

An established industry player is seeking a Doc Support Specialist 2 to join their dynamic team in Sioux Falls. This role involves performing essential document support tasks under direct supervision, ensuring accuracy and compliance in all processes. You will be responsible for verifying documents, resolving issues, and providing administrative support while maintaining high standards of organization and communication. The company offers a supportive environment with opportunities for growth and a comprehensive benefits package. If you are detail-oriented and eager to contribute to a collaborative team, this position is perfect for you.

Benefits

Medical, dental & vision coverage

401(k) plan

Life, accident, and disability insurance

Wellness programs

Paid time off packages

Planned time off (vacation)

Unplanned time off (sick leave)

Paid holidays

Qualifications

• Ability to lift 50 to 70 pounds consistently.
• Intermediate computer, math, and data skills required.
• Demonstrates clear verbal and written communication skills.

Responsibilities

• Verify receipt of documents and check for accuracy.
• Resolve moderately complex issues and escalate as required.
• Prepare documents for review and interact with clients.

Skills

Attention to detail

Basic written communication

Verbal communication

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Tools

Office equipment (phone, fax, copier)

Computer

Scanners

Job description

The Doc Support Specialist 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices.

Responsibilities:

• Verify receipt of all documents received and check for accuracy and completeness.
• Records duties include archiving/storage, retrieval, and reconciling documents as received.
• Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines.
• Resolves moderately complex issues and escalate as required.
• May support one or two business lines in a single system or multiple portfolios (records retention).
• Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards.
• Monitor daily work lists and queues to process work within set time constraints.
• Produces simple loan/trade documents upon request.
• Interacts with legal institutions and dealers/customers to complete work requirements
• Sort and prep incoming documents to be imaged.
• Process information - compiles, code, categorize, calculate, and verify information or data.
• Administrative Support -photocopying, sorting and distributing mail.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Must be able to lift 50 to 70 pounds consistently.
• Ability to use a variety of office equipment (phone, fax, copier, computer, scanners).
• Intermediate computer, math and data skills.
• Ability to follow established procedures to complete moderately complex assignments.
• Consistently demonstrates clear and concise verbal and written communication skills - involves interactions with internal and external customers.
• Maintains organizational skills - proven ability to multi - task prioritize work, pay attention to detail

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

General computer skills helpful.

Will conduct an on-site tour as part of interview process, showing the candidate what the position entails.

Schedule: Monday through Friday. 6:30am to 3:00pm.

Resident: This position requires working on-site every day

Location: Sioux Falls, SD

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Document Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

5800 SOUTH CORPORATE PLACE

------------------------------------------------------

Primary Location Full Time Salary Range:

$37,440.00 - $44,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

May 14, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.