Document Management Technician

CACI; Knoxville (TN); On-site; USD 19,548 - 27,841; Full time

Job summary

CACI is seeking a Document Management Technician to provide administrative and litigative support at the US Attorney’s Office in Knoxville, TN. Responsibilities include managing office access, organizing legal documents, and handling telephone inquiries. Applicants should have strong attention to detail, good communication skills, and the ability to understand litigation support tasks. An undergraduate degree is preferred, and US Citizenship is required. The position offers a minimum wage of $17.20 per hour.

Qualifications

• Ability to perform detailed work consistently and accurately under pressure.
• Must read and follow instructions.
• Understand task objectives in the litigation support effort.
• Take initiative to ask questions for clarification when needed.
• Typing and good communication skills are required.
• Knowledgeable user of various government systems.

Responsibilities

• Provide administrative support to the office.
• Control access to the office and manage visitor interactions.
• Organize and maintain legal documents efficiently.
• Distribute and respond to incoming mail and requests.
• Assist with courier services and legal document filing.

Skills

Attention to detail

Communication skills

Typing and keyboarding skills

Understanding of litigation support context

Initiative to ask questions

Education

Undergraduate degree

Tools

Government's office and network environment

Word processing software

Database systems

Spreadsheet software

Imaging systems

Telecommunications systems

Job description

The Opportunity

The Contractor shall provide administrative and litigative support to the office. The district needs one Document Management Technician. Period of performance is from date of award to May 31, 2026, with one one-year options. Overtime and travel may be authorized as needed. A full-time position is needed immediately to work in the US Attorney’s Office.

Responsibilities

• Works under the direction of the Administrative Officer or Project Task Leader.
• Receives telephone calls and visitors to the office. Controls access to the office and ensures that only visitors properly cleared are authorized entry.
• Notifies staff members of visitors or incoming telephone calls. Takes messages from, and gives messages to visitors when staff members are unavailable.
• Handles citizen complaints over the telephone and in person. Directs caller or visitor to proper agency and provides citizen complaint form.
• Responds to inquiries, providing general information regarding office programs. Advises caller or visitor to contact the appropriate Federal, State or local agencies concerning matters outside the USAO’s purview and furnishes the needed address or telephone number when available.
• Receives legal documents (e.g., Civil Rights complaints) and notifies appropriate person of receipt. Organizes and maintains in binders any necessary form or other documents in prescribed manner.
• Maintains an up-to-date telephone listing and files of addresses of departments and agencies. Maintains necessary telephone directories needed by the office.
• Reserves conference rooms upon request.
• Receives, reviews, and distributes incoming mail, including interoffice mail and service of process. Checks mail and annotates accordingly. Immediately notifies appropriate staff members when hand-delivered incoming mail, FedEx and UPS deliveries, and FAXs are
• Receives and places in appropriate internal mailbox.
• Receives requests for office supplies from co-located personnel and submits interoffice orders for replenishment as needed.
• Provides courier services from the USAO to the courthouses and state and federal agencies as required to file and/or deliver legal documents as needed.
• Collects quarterly mileage logs and submits requests for reimbursement to the Budget Officer.
• Assists the Automated Litigation Support staff with legal document redactions.
• Assists the administrative division with other division related tasks as needed.

Qualifications

• Ability to perform detailed work consistently, accurately, and under pressure extremely important.
• Must be able to read and follow instructions.
• Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole.
• Must take the initiative to ask questions when necessary to complete task correctly (e.g. where instructions are not explicit or appear to be contrary to the task objective).
• Must have typing/keyboarding skills and good communication skills.
• Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems.
• Undergraduate degree preferred. Litigation support experience valued.
• DOJ MBI must be obtainable (US Citizenship required).

Pay Range

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Minimum Required Hourly Wage: $17.20

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.