Document Management System (DMS) Subject Matter Expert (SME) - IBM FileNet

Zurich 56 Company Ltd; Schaumburg (IL); Hybrid; USD 113,000 - 186,000; Full time

Job summary

A leading insurance company seeks a Document Management System Subject Matter Expert to enhance application performance and ensure business alignment in Schaumburg, IL. This role involves close collaboration with IT leadership and stakeholders, driving projects that leverage AI and machine learning while managing content systems. Candidates should possess a Bachelor's degree and significant experience in software product management, along with strong communication skills and a passion for innovation.

Benefits

Competitive compensation

Comprehensive employee benefits

Career development opportunities

Qualifications

• 7+ years of software product management experience required.
• Experience with Content Management systems (FileNet preferred).
• Familiarity with Agile/Scrum methodology.

Responsibilities

• Act as a liaison between IT and business stakeholders.
• Drive execution for IT initiatives ensuring service excellence.
• Leverage AI for document classification and improvement.

Skills

Communication

Project Management

Software Development

Document Management

AI and Machine Learning

Education

Bachelor's Degree in Business Administration or Information Technology

Zurich Certified Insurance Apprentice

Tools

Microsoft Office

Microsoft Project

Visio

JIRA

Job description

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Document Management System (DMS) Subject Matter Expert (SME) - IBM FileNet

122364

Zurich North America is looking for a Document Management System (DMS) Subject Matter Expert (SME) - IBM FileNet to work in our North America headquarters in Schaumburg, IL to support and advise on the development of applications by understanding the requirements of customers and recommending application performance improvements to ensure alignment with business requirements.

Key Accountabilities

• As a subject matter expert for IBM FileNet P8, including IBM Content Navigator Case Manager and Process Engine
• Work with IT Leadership and stakeholders in the identification of improvement opportunities and prioritizing based on stakeholder needs and strategic direction
• Leverage AI and machine learning technologies for document classication, data extraction, natural language processing (NLP) and auto-tagging
• Drives the execution of a number of initiatives that deliver IT Service Excellence and support the IT strategic direction.
• Build and maintain close working relationships with business partners and ensure alignment to group standards and policies.
• Sets strong precedent for innovation and demonstration of personal expertise in developing methods/techniques/solutions
• Understand customers’ processes and products and how they fit within the goals of the function or business unit.
• Engage with the solution architect in the reviews and validation of the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements; validate suppliers estimates.
• Estimate Rough Order of Magnitude for the level of effort/cost of new application functionality.
• Perform quality review checks on project deliverables.
• Support and review the documentation of functional specifications.
• Make recommendations for application performance improvements.
• Act as liaison between the Business and IT, as assigned.
• Support the Portfolio Manager in building the Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high level plan.
• Support the implementation activities, troubleshooting system environmental issues and providing training as required.
• Perform impact analysis of application changes across various components, holding an end-to-end view of the system.
• Specify / recommend Integration and Parallel testing criteria.

Job Qualifications

Required:

• Bachelors Degree in Business Administration or Information Technology or Marketing in the area
  AND
• 7 or more years of software product management or product development experience.
  
• 5 or more years of experience in software development defining desktop and web based applications
  
• Experience with Microsoft Office, Microsoft Project and Visio
  OR
  
• High School Diploma or equivalent and 9 years of experience in software product management or product development area
  OR
  
• Zurich Certified Insurance Apprentice, including Associate Degree and 7 or more years' experience in the product management or product development area

Preferred:

• Practical experience managing, implementing projects, and operational support for Content Management (FileNet desired) systems
  
• Practical experience managing, implementing projects, and operational support for Content Intake solutions utilizing OCR & AI capabilities for Content Management systems
  
• Practical experience managing, implementing projects, and operational support for Content Creation (Adobe Experience Manager / Forms or Oracle Documaker desired) systems
  
• Practical experience utilizing Microsoft and Java languages along with .NET and Java frameworks in delivering IT projects
  
• Practical experience utilizing Agile / Scrum methodology to lead / deliver IT projects
  
• Practical experience utilizing JIRA or similar tooling
  
• Strong verbal and written communication skills
  

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is 113,100.00-185,100.00, with short-term incentive bonus eligibility set at 20%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered:No

Linkedin Recruiter Tag: #LI-LH1 #LI-DIRECTOR