Document Management Specialist

bankeasy; Madison (SD); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Health Savings Accounts

401(k)/ESOP

Paid Time Off

Flexible Work Arrangements

Paid Parental Leave

Student Loan Repayment Assistance

Job summary

First Bank & Trust seeks a customer service professional focused on invoicing, billing, and related financial processes. You will handle customer inquiries by phone, route requests to the appropriate teams, and support accurate bill processing in a fast-paced environment.

The ideal candidate has an associate degree and clerical experience, with strong communication and a customer‑first mindset. This role emphasizes timely, accurate service and compliance with internal controls and training

Qualifications

• Associate degree and two years of clerical support experience or equivalent.
• Comprehensive knowledge of the factoring industry preferred but not required.
• Good communication and a genuine interest in satisfying customer needs.

Responsibilities

• Provide customer service and address customer and account debtor needs related to invoicing and billing.
• Reconcile and maintain original bills of lading and bill to account debtor per procedures.
• Manage unique billing processes for identified account debtors and process all outgoing billing.
• Manage the notice of assignment process and file confirmations as directed.
• Maintain filing system for reports and miscellaneous items.
• Scan, file, and retrieve invoices; comply with company policies and training.

Skills

Customer service

Communication skills

Attention to detail

Education

Associate degree

Tools

Data entry

Job description

This person provides customer service as it relates to areas of invoicing, including acquisition, distribution, filing, and billing.

Qualifications: This person should have an associate’s degree and two years of prior experience in clerical support functions or the equivalent. Comprehensive knowledge of the factoring industry is preferred but not required. In this position, emphasis is placed on serving the customer in a cordial and efficient manner. This person should possess good communication skills plus a genuine interest in satisfying the needs of the customer. Ability to take direction from management and senior team members and meet deadlines is required.

Principal Responsibilities

• Provide customer service and address customer & account debtor's needs directly, as they relate to invoicing, acquisition, distribution, filing and billing. This includes assisting customers on the phone, determining their needs, notifying appropriate staff of customers' needs and routing to the appropriate areas.
• Reconcile and maintain original bills of lading and bill to Account Debtor, as directed, following established procedures of Distribution, Crosscheck, Audit and Data Entry/Upload for customer's submitted invoices.
• Manage the unique billing process and requirements for certain identified account debtors.
• Process all outgoing billing in a timely manner.
• Manage the notice of assignment process and file confirmations as directed.
• Maintain filing system for all reports and other miscellaneous items.
• Scan, file, and retrieve all invoices in and out of the optical library.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training.

The anticipated salary range for this role is between $19.57 and $30.88 per hour. This range is a good faith estimate for the position. The actual compensation offered to a candidate may differ based on various factors, including the individual's relevant experience, training, skills, work location, and other considerations. Learn more at www.bankeasy.com\careers.

For those in eligible roles, we offer incentive compensation based on individual performance.

Benefits

• Medical, Dental, and Vision insurance
• Health Savings Accounts
• 401(k)/ESOP
• Paid Time Off
• Flexible Work Arrangements
• Paid Parental Leave
• Student Loan Repayment Assistance

Compensation Grade Hourly Grade 4

First Bank & Trust is an Equal Opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].