Document Management Processor

Protective; Birmingham (AL); On-site; USD 37,440 - 45,760; Full time

Benefits offered by this job

Comprehensive health, dental and vision insurance

Paid time off and parental leave

401(k) plan with company matching

Mental health benefits and employee assistance program

Job summary

Protective is seeking a Document Management Processor to facilitate efficient handling of department communications including emails, faxes, and mail delivery. The ideal candidate will demonstrate strong computer skills, attention to detail, and work effectively under pressure.

The role offers comprehensive employee benefits, including health and wellness support, paid time off, and a 401(k) plan with company matching. The targeted salary for this position is $41,600 annually.

Qualifications

• 1-2 years of work experience in an office environment preferred.
• Adaptable to changing situations and proficient in multiple processing functions.
• Ability to handle quickly changing priorities under pressure.

Responsibilities

• Ensure swift and accurate processing of department faxes and emails.
• Utilize multiple systems for research and route mail correctly.
• Work under strict service level agreements.

Skills

Computer and keyboard skills

Fundamental knowledge of Microsoft Excel and Word

Experience with electronically received documents

Attention to detail

Good written and oral communication skills

Job description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Document Management Processor ensures swift and accurate processing of department faxes, emails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e., the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA).

Required Skills & Qualifications

• Demonstrated computer and keyboard skills with the ability to key 35-50 wpm with accuracy
• Fundamental knowledge of Microsoft Excel and Microsoft Word
• Previous experience working with electronically received documents and attachments
• Prior experience with administrative processing systems preferred
• 1-2 years work experience in an office environment with customer interaction preferred
• Good written and oral communication skills
• Attention to detail while working with numerous policy number configurations that have subtle difference

Critical Skills

• Ability to adapt to technology changes associated with daily processing tools
• Work under pressure and understands the sense of urgency with strict service level standards
• Analytical skills/problem solving skills
• Exhibits ability to learn new processes and procedures
• Effective written and oral communication skills
• Must be able to handle quickly changing priorities and keep work moving under adverse conditions
• Maintain professional demeanor under stressful conditions
• Lifting requirement of 30 pounds

$41,600 - $41,600 a year. Protective’s targeted salary range for this position is $41,600-41,600. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.

The internal title for this role is CX Operations Specialist.

Employee Benefits

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability

If you require an accommodation to complete the application and recruitment process due to a disability, please email [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.