Document Imaging Specialist - Health Information Management (HIM) - FT - Day

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Stormont Vail Health is seeking a full-time Office Support Specialist to join our medical records team in the United States. The role requires handling phones, emails, chart indexing, scanning, and release of information while upholding strict patient confidentiality.

The ideal candidate has at least 2 years of office experience, healthcare exposure, and familiarity with department software. You will support physicians and departments, ensure accuracy in EMR scanning, and contribute to

Qualifications

• 2 years office experience required.
• Experience in medical/healthcare setting required.
• Preferred experience with PC or other computer-based applications.

Responsibilities

• Maintain patient confidentiality on a daily basis.
• Provide customer service and assist departments and physicians as needed.
• Contribute to high customer satisfaction and process improvement.
• Identify and manage patient interactions to exceed expectations.
• Gather, prep, scan, index, and analyze EMR charts.
• Conduct quality review of scanned documents in the EMR for accuracy.
• Correct errors in documents within the EMR using independent judgment.
• Review discharge documents and manage related workflows.
• Complete and accurately assign deficiencies and manage daily queues.

Skills

Office experience

Healthcare setting

Confidentiality practices

Job description

Position Status: Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt

A Brief Overview The position requires the ability to multi-task in a busy office environment while maintaining confidentiality and accurately performing job duties to include but not limited to, answering phones, following up on voicemails, checking emails, computerized indexing, scanning, auditing, chart analysis, release of information and transcription duties.

Experience Qualifications

• 2 years Office experience.
• Required Experience working in a medical, healthcare, clinical or a related setting.
• Preferred Experience with PC or other computer-based applications.

Preferred Skills and Abilities

• Ability to work effectively and efficiently with co-workers, physicians, other departments and customers. (Required proficiency)
• Ability to use department software applications. (Required proficiency)
• Ability to maintain patient confidentiality practices on a daily basis. (Required proficiency)
• Ability to maintain all equipment in safe and proper working conditions and reports any malfunctions as appropriate. (Required proficiency)

What you will do

• Maintain patient confidentiality practices on a daily basis.
• Customer service.
• Constantly contributes to a high level of customer satisfaction and process improvement.
• Has identified the customer service aspects of each day-to-day interpersonal contact and acts accordingly to maintain the highest level of service in order to exceed customer’s expectations.
• Taking personal responsibility to make all customer interactions inside and outside the department as pleasant and smooth as possible.
• Accurately gather, prep, scan, index, and analyze charts within the electronic medical record (EMR) and other systems as required.
• Quality review of all scanned documents into the electronic medical record for accuracy.
• Exercises independent judgment in correcting errors with ability to identify and fix document errors within the electronic medical record.
• Review of any documents sent for corrections on a daily basis.
• Account for all hospital discharges using discharge lists and/or workqueues in the electronic medical record.
• Completion & accuracy of 95% or higher for scanning and indexing documents into the EMR.
• Completion & accuracy of 95% or higher for analysis of charts in the EMR.
• Looking for any missing documents, signatures, orders, consents, etc.
• Thorough review of required documents for all patient types.
• Complete & accurate deficiency assignment.
• Work assigned workqueues on a daily basis.
• Reviews and audits of patient charts/documents as required.
• Accept and process release of information authorizations for patient records.
• Maintaining compliance with regulatory guidelines.
• Review and process Mayo eConsults.
• Assist with training providers on Dragon software.
• Assist in finding "lost" dictations performed by providers.
• Work fax folders, emails, answering phones and responding to voicemails within one business day.
• Triage documents to identify those that could be documented directly in the EMR via an existing template or via standard nurse or physician documentation practices.
• Daily review of time clock in/out, for accuracy.
• Routinely uses policy and procedure manuals and other reference materials as necessary to ensure proper course of action and adheres to SVH's policies.
• Assist with covering the Department Assistant job duties when necessary.
• Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned.

Patient Facing Options

Position is Not Patient Facing.

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability Hybrid Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility.

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 20 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 20 lbs
• Pushing: Occasionally 1-3 Hours up to 20 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 20 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 20 lbs
• Repetitive Motions: Occasionally 1-3 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Frequently 3-5 Hours
• Talking: Frequently 3-5 Hours
• Walking: Frequently 3-5 Hours

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Equal Opportunity Statement

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Company Overview

Stormont Vail Health is a nonprofit integrated health system that has been serving the health care needs of Kansas for more than 130 years. Stormont Vail has been recognized as a Magnet organization since 2009 by the American Nurses Credentialing Center. It is composed of Stormont Vail Hospital, a 586-bed acute care hospital, and Cotton O'Neil Clinic, a multi-specialty physician group with more than 500 providers, which includes more than 250 physicians. Nearly 5,300 employees provide care and support services for patients in the hospital and 35 other locations, including the Cotton O'Neil Heart Center, Cancer Center, Diabetes & Endocrinology Center, Digestive Health Center, Pediatrics clinics and 10 regional primary care clinics. Stormont Vail Health is committed to its mission of improving the health of the community by being a national leader in providing compassionate, high quality and efficient integrated care through collaboration that results in a healthier community.