Clinical Informaticist 1 - Radiology Administration - FT - Day

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Stormont Vail Health is seeking a Clinical Informaticist 1 in the United States to support vendor-developed applications and provide ongoing end-user assistance. The role emphasizes maintaining system stability, collaborating on change management, and documenting processes to meet regulatory and safety requirements.

Responsibilities include responding to user concerns, tracking incidents, assisting with hardware issues, and contributing to ongoing optimization of clinical decision-support

Qualifications

• 2 years experience in the clinical or business area that this role supports.
• Vendor certification may be required within 4 months for Epic or related vendor applications.
• Ability to provide end-user support and participate in process optimization.

Responsibilities

• Respond to user concerns and route to vendors when needed.
• Log and track user calls, document resolutions, and monitor patterns.
• Assist with hardware issues including printing.
• Follow change management to move changes from test to live environment.
• Create and maintain documentation on applications, support, testing, downtime, and restore.
• Develop end-user education and optimize system usage and workflows.
• Provide on-call support to ensure 24x7 availability.
• Participate in quality improvement and regulatory projects.

Job description

Position Status

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Exempt

Brief Overview

The Clinical Informaticist 1 will support vendor developed applications. Management of the ongoing requirements of the application is critical as is ensuring effective end-user support. The Clinical Informaticist provides ongoing support for assigned service areas and participates in process optimization to achieve desired outcomes.

Experience

2 years Experience in the clinical or business area that this role supports.

Licenses and Certifications

Support for some vendor applications requires formal certification. For positions that primarily support Epic applications, vendor certification is required within 4 months of the last date of training for a given certification track; if certification is not achieved within this timeframe employee will voluntarily resign from this position.

What you will do

• Responds timely to user concerns regarding issues and takes action to address needs; involves vendor when needed.
• Tracks users’ concerns and looks for patterns in problems; utilizes support center software to log or follow up on each customer call, enter call status and document resolution.
• Assists with resolution of hardware related issues, including printing.
• Follows operational processes to assure systems stability and availability.
• Tests any changes to system in test environment and works collaboratively with staff to ensure changes are moved to live environment in a coordinated manner, utilizing defined change management process.
• Ensures appropriate application downtime procedures are communicated.
• Creates and maintains documentation related to application functionality, application support, application testing, application downtime process, and application restore.
• Assists in development of end-user education.
• Works with end-users to optimize use of the system, paying special attention to workflow.
• Develops and implements application changes based on user recommendations and leadership approval.
• Ensures changes needed to meet regulatory requirements, safety and financial requirements are appropriately prioritized.
• Tracks users concerns and looks for patterns in problems.
• Utilizes support center software to log or follow up on each customer call, enter call status and document resolution.
• Demonstrates problem diagnosis skills.
• Provide on-call support for the application as required and with a backup, ensuring 24x7 support.
• Seeks to understand end user processes/workflow in individual departments via rounds.
• Provides assistance to any staff member where priorities have been assigned by immediate supervisor.
• Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining high customer satisfaction levels, maintaining an awareness of industry trends/changes, and creating solutions that meet customer needs.
• Participate in the development, implementation and ongoing operation and optimization of clinical decision-making systems and processes and information systems that support effective, efficient, safe, timely, equitable and patient-centered care.
• Participate in quality improvement projects and other projects pertaining to organizational goals and strategies and regulatory requirements.
• Possesses cognitive skills to provide creativity, problem solving, strategic thinking, pragmatism, and learning ability to everyday activities.

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned

Patient Facing Options

Position is Not Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

Hybrid Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Occasionally 1-3 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 20 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 20 lbs
• Pushing: Occasionally 1-3 Hours up to 20 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 20 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 20 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Rarely less than 1 hour
• Talking: Frequently 3-5 Hours
• Walking: Occasionally 1-3 Hours

Physical Demand Comments

Must have good manual dexterity and keyboarding skills. Must obtain impressions through the eyes of shape, size, distance, motion, color or other characteristics of objects. Must be able to view and read information on computer screens. The vision requirements include close vision, ability to distinguish color.

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Equal Opportunity Statement

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

About Us

Stormont Vail Health is a nonprofit integrated health system that has been serving the health care needs of Kansas for more than 130 years. Stormont Vail has been recognized as a Magnet® organization since 2009 by the American Nurses Credentialing Center. It is composed of Stormont Vail Hospital, a 586-bed acute care hospital, and Cotton O’Neil Clinic, a multi-specialty physician group with more than 500 providers, which includes more than 250 physicians. Nearly 5,300 employees provide care and support services for patients in the hospital and 35 other locations, including the Cotton O’Neil Heart Center, Cancer Center, Diabetes & Endocrinology Center, Digestive Health Center, Pediatrics clinics and 10 regional primary care clinics. Stormont Vail Health is committed to its mission of improving the health of the community by being a national leader in providing compassionate, high quality and efficient integrated care through collaboration that results in a healthier community.