Document Custodian Vault Analyst - Mail Team (Onsite)

M&T Bank; Buffalo (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to manage document handling for Institutional clients. This role involves checking and updating tracking systems, ensuring accurate filing, and adhering to regulatory standards. The ideal candidate will possess strong communication and organizational skills, along with the ability to work under time constraints. Join a supportive environment that values accuracy and promotes a sense of belonging. This position offers competitive hourly pay and the opportunity to contribute to a reputable organization.

Qualifications

• Minimum of 1 year work experience required.
• Proficiency with personal computers is essential.

Responsibilities

• Check and update tracking system for documents received from customers.
• Pull and sign out files/documents for tracking and send to customers.
• Re-file documents and update tracking system with return information.

Skills

Written Communication

Verbal Communication

Problem-Solving

Organizational Skills

Alpha/Numeric Skills

Education

High School Diploma or Equivalent

Tools

Personal Computers

Job description

Overview:

Receives mail and pulls and re-files documents and files on Institutional clients; updates tracking system on all associated activity.

Primary Responsibilities:

• Check manifests for documents received from Institutional customers to the actual documents; determine if the document is a copy or original. Update tracking system with documents received either manually or by an import.
• Pull files/documents requested by other team members and sign them out to each individual for tracking of files; update tracking system with release information on files that have been requested by customers. Send files/documents to the correct customer.
• Re-file files and/or documents returned to the vault; update tracking system with return information for re-instatements of any returned files from customers to support system accuracy.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

High School or equivalent and a minimum of 1 year work experience

Proficiency with personal computers

Demonstrated written and verbal communication skills

Demonstrated problem-solving skills

Good alpha/numeric skills

Demonstrated organizational skills

Education and Experience Preferred:

Ability to work under time constraints while maintaining accuracy

Physical Requirements:

Able to lift 30 - 50 pounds

Able to climb on a ladder and/or stool and bend for filing

Able to stand for long periods of time

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location: Buffalo, New York, United States of America