Document Administration Specialist I (On-site)

NewRez LLC; Greenville (SC); On-site; USD 36,000 - 45,000; Full time

Job summary

A leading mortgage servicing company is seeking a Document Administration Specialist I in Greenville, SC. This entry-level role involves managing and processing various mortgage documents, ensuring timely communication with vendors and accuracy in reviews. The ideal candidate will possess strong communication skills and a foundational knowledge of mortgage processes. Full-time benefits include medical, dental, and 401(k) plans.

Benefits

Medical, dental, vision insurance

Health Savings Account with employer contribution

401(k) with employer match

Paid parental leave

Pet insurance

Adoption assistance

Tuition reimbursement

Employee Loan Program

Emergency and Disaster Fund

Qualifications

• Must have high school diploma or equivalent.
• Associates or bachelor’s degree is preferred.
• Basic understanding of mortgage documents is essential.

Responsibilities

• Process and research mortgage documents.
• Review documentation for accuracy.
• Respond to inquiries and requests from vendors.

Skills

Interpersonal skills

Communication skills

Time management

Research skills

Analytical skills

Education

High school diploma or equivalent

Associates or bachelor’s degree

Tools

MS Office

Job description

Also doing business as Shellpoint Mortgage Servicing

1100 Virginia Drive, Suite 125
Fort Washington PA 19034

Doing business as Newrez Mortgage in Arkansas and Texas. Website approval pending with the New York Department of Financial Services.

Document Administration Specialist I (On-site)

Apply at Greenville, SC. Full-time. Posted 2 days ago. Job ID: R7906

Exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and effective communication.

We empower our employees by encouraging and recognizing performance and innovation, and promoting teamwork and cooperation.

Primary Function

The Document Administration Specialist I is an entry-level generalist role responsible for tasks such as receiving, cataloging, and shipping collateral and servicing documents to third parties, reviewing mortgage servicing documents, placing vendor orders, responding to customer requests, data entry, and research.

This role involves heavy communication with vendors and servicing partners to ensure timely document management.

Principal Duties:

• Identify, process, and research documents like Lien Releases, Assignments, Allonges, Lost Note Affidavits, etc., for loans serviced by Newrez & Shellpoint.
• Review loan documentation for accuracy and completeness.
• Complete requests within SLAs.
• Request collateral files from custodians to support Loss Mitigation, Bankruptcy, and Foreclosure.
• Respond professionally and promptly to inquiries.
• Review task queues and reports to ensure duties are completed timely.
• Update systems with actions and follow-ups.
• Maintain MERS database and inventory of physical and digital documents.
• Process and ship requested documents and files.
• Ensure inventory accuracy and perform monthly audits.
• Perform other duties as assigned.

*These functions are essential and require on-site presence. Partial on-site work may be necessary for non-essential tasks.

Education and Experience

• High school diploma or equivalent required.
• Associates or bachelor’s degree preferred.

Knowledge, Skills, and Abilities

• Basic understanding of mortgage documents.
• Ability to handle confidential information professionally.
• Strong interpersonal and communication skills.
• Time management and prioritization skills.
• Proficiency in MS Office.
• Research and analytical skills.

Management may modify duties as needed. All employees must have a company-approved smartphone with security apps installed. Employment is contingent on this requirement.

Note: This is an on-site role only.

Company Benefits

• Medical, dental, vision insurance
• Health Savings Account with employer contribution
• 401(k) with employer match
• Paid parental leave
• Pet insurance
• Adoption assistance
• Tuition reimbursement
• Employee Loan Program
• Emergency and Disaster Fund

Corporate Social Responsibility

• Volunteer Time Off (VTO)
• Matching Gifts up to $1,000
• Grants Program for community involvement

Equal Opportunity

We celebrate diversity and are proud to be an equal opportunity employer.