Dock Supervisor - Safety, Scheduling & Customer Liaison

AAA Cooper Transportation, Inc.; Knoxville (TN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

HSA contributions

401k with company match

Life Insurance

Long Term Disability

Dependent Life Insurance

AD&D Insurance

Wellness programs

Paid Holidays

Paid vacation

Uniforms

Weekly payroll deposits

Safety Rewards Program

Tuition Reimbursement

Employee Assistance Program

Job summary

AAA Cooper Transportation, Inc. seeks a Service Center Leader to oversee daily operations, ensuring driver scheduling, delivery planning, and safety compliance. You will coordinate with customers and staff to meet expectations and drive efficient workloads across the terminal.

Responsibilities include safety leadership, conflict resolution, planning deliveries, and routing pickups, with a focus on meeting customer requirements and maintaining paperwork accuracy.

Qualifications

• High school diploma or equivalent required.
• Proven ability to coordinate deliveries and schedules.
• Strong communication with customers and drivers.

Responsibilities

• Ensure safety of all employees.
• Resolve conflicts as they arise.
• Plan deliveries using the Inbound Planning Tool.
• Schedule drivers to meet customer expectations and workloads.
• Communicate with customers and company employees on delivery concerns.
• Ensure customer requirements are met.
• Enter Customer Pickup Requests.
• Assign Pickups to the appropriate Driver.

Skills

Safety leadership

Conflict resolution

Delivery planning

Driver scheduling

Customer communication

Education

High School Diploma

Tools

Excel

Outlook

Word

Job description

AAA Cooper Transportation, Inc. seeks a Service Center Leader to oversee daily operations, ensuring driver scheduling, delivery planning, and safety compliance. You will coordinate with customers and staff to meet expectations and drive efficient workloads across the terminal.

Responsibilities include safety leadership, conflict resolution, planning deliveries, and routing pickups, with a focus on meeting customer requirements and maintaining paperwork accuracy.