Dock Master

Sportsman's Cove Lodge; Alaska; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Housing provided

Meals provided

Seasonal compensation plus guest tips

Job summary

Sportsman's Cove Lodge in Alaska seeks a Seasonal Dock Master to run dock operations, manage fish processing, fleet coordination, and catch reporting. You will work in a remote lodge environment, ensuring safety, efficiency, and exceptional guest experiences.

The role requires strong organization, Excel proficiency, and guest-focused service. Housing and meals are included, with competitive seasonal compensation and guest tips.

Qualifications

• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Excel and basic computer applications.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong customer service and interpersonal skills.
• Ability to work independently with minimal supervision.
• Valid driver's license preferred.
• Ability to work flexible hours, including early mornings, evenings, weekends and holidays.

Responsibilities

• Track and manage daily fish counts, fillets processed, and largest fish of the day.
• Coordinate fish processing, packaging, freezing, labeling, and shipping.
• Oversee dock and fleet operations, vessel departures/arrivals, and guest loading.
• Deliver a five-star guest experience and maintain a welcoming dock atmosphere.
• Maintain dock facilities, equipment, and workspaces in safe condition.
• Manage inventory for dock, fleet, and processing supplies; report weekly to GM.
• Ensure safety, sanitation, and compliance with applicable requirements.
• Collaborate with guides, captains, kitchen, housekeeping, and management.

Skills

Organizational skills

Microsoft Excel

Verbal & written communication

Multitasking

Customer service

Independent work

Driver's license

Flexible hours

Tools

Microsoft Excel

Job description

Position Overview

The Seasonal Dock Master serves as the operational hub of the lodge's fishing program, ensuring exceptional guest experiences while managing all dock, fish processing, fleet coordination, and catch reporting activities. This role requires a highly organized, service-oriented individual who can manage multiple priorities in a fast-paced remote lodge environment while maintaining accuracy, professionalism, and attention to detail.

The Dock Master is responsible for overseeing daily dock operations, fish processing coordination, inventory management, guest interactions, and fleet logistics while ensuring all activities meet the lodge's high standards for safety, efficiency, and guest satisfaction.

ROOM AND BOARD IS INCLUDED IN YOUR SALERY.

Key Responsibilities

Fish Tracking & Reporting

• Track, record, and manage all daily fish counts, including fillets processed and largest fish of the day.
• Maintain records for daily guest awards and the annual Calm Water Derby.
• Prepare and distribute daily catch reports for all vessels.
• Maintain accurate and timely records in Microsoft Excel for management reporting and operational analysis.
• Ensure all catch information is properly documented and verified.
• Ensure the cleanliness of the dock and all dock buildings.

Fish Processing & Shipping Coordination

• Serve as the primary liaison between the lodge and fish processing/shipping companies.
• Coordinate shipment schedules and ensure all fish shipments meet required documentation and packaging standards.
• Assist with and oversee all stages of fish processing operations, including:
  • Filleting oversight
  • Fish washing
  • Packaging
  • Freezing
  • Labeling
  • Box distribution
• Monitor processing quality standards and ensure accurate guest allocations.

Dock & Fleet Operations

• Act as the shore-side liaison to the fleet team.
• Coordinate daily vessel departures and arrivals, including early and late schedules.
• Manage dock traffic and logistics to ensure safe and efficient operations.
• Support captains, guides, and crew with operational needs throughout the day.
• Assist guests during boat loading, arrivals, and disembarkments.

Guest Service & Experience

• Deliver a welcoming and professional first impression for all guests arriving and departing from the dock.
• Create and maintain an inviting dock atmosphere, including presentation standards and appropriate music.
• Ensure guest photos are captured daily, properly organized, and transmitted to the office in a timely manner.
• Communicate professionally and courteously with guests, providing assistance and information as needed.
• Support the lodge's commitment to providing a five-star guest experience.

Equipment & Maintenance

• Maintain dock facilities, equipment, and workspaces in a clean, organized, and safe condition.
• Manage knife sharpening and ensure processing tools remain in excellent working order.
• Perform basic gear repairs and maintenance as needed.
• Monitor dock equipment and coordinate repairs or replacements when necessary.

Inventory Management

• Manage inventory levels for all dock, fleet, fish processing, and related operational supplies.
• Maintain accurate inventory records.
• Conduct weekly inventory counts and provide detailed reports to the General Manager.
• Assist with ordering recommendations to prevent operational shortages.

Safety & Compliance

• Maintain a safe working environment on docks, vessels, and fish processing areas.
• Enforce lodge safety policies and procedures.
• Ensure cleanliness standards are consistently maintained throughout all dock operations.
• Follow all applicable fish handling, sanitation, and shipping requirements.

Team Support

• Collaborate with guides, captains, kitchen staff, housekeeping, maintenance, and management to ensure seamless lodge operations.
• Assist other departments during peak operational periods as needed.
• Contribute positively to the team environment and support overall lodge objectives.
• Perform any and all other duties assigned by the General Manager or Supervisor.

Qualifications

Required

• Strong organizational skills and exceptional attention to detail.
• Proficiency with Microsoft Excel and basic computer applications.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong customer service and interpersonal skills.
• Ability to work independently with minimal supervision.
• Valid driver's license preferred.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Preferred

• Experience in fishing lodge, marina, charter fleet, hospitality, or marine operations.
• Experience with fish processing, shipping logistics, or inventory management.
• Knowledge of sport fishing species and fish handling practices.
• Experience supervising seasonal staff or coordinating operational workflows.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds regularly.
• Ability to work outdoors in varying weather conditions, including rain, wind, and coastal environments.
• Ability to bend, kneel, climb ladders, and work on docks and floating structures.
• Ability to safely handle fish processing equipment and dock-related tools.

Why Join Our Team?

• Live and work in one of Alaska's most spectacular remote destinations.
• Housing and meals provided.
• Competitive seasonal compensation plus guest tips.
• Opportunity to work closely with anglers, guides, and lodge guests from around the world.
• Be a key part of delivering an unforgettable Alaska fishing experience.
• Join a hardworking, team-oriented culture that values professionalism, hospitality, and adventure.

The ideal Dock Master is organized, energetic, guest-focused, and thrives in a dynamic remote-lodge environment where no two days are the same.