Dock Attendant - Captains Club WHITEFISH, MT

Kaizen Lab Inc.; Montana; On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking enthusiastic Dock Attendants to join their team at a premier resort in Montana. This role offers a unique opportunity to work in a breathtaking environment while providing exceptional service to members of a private boat club. The ideal candidates will be detail-oriented, organized, and passionate about boating and customer service. Responsibilities include maintaining a clean workspace, assisting members with their boating needs, and ensuring a safe and enjoyable experience on the water. Join a team that values excellence and enjoy the benefits of working in a stunning outdoor setting.

Benefits

Paid Holidays

Paid Time Off

Insurance

Company Discounts

Qualifications

• High School diploma or equivalent required.
• Experience with boating and customer service is essential.

Responsibilities

• Provide exceptional customer service to club members.
• Maintain cleanliness and safety of boats and docks.
• Facilitate member outings and communicate efficiently.

Skills

Customer Service

Organizational Skills

Attention to Detail

Boating Knowledge

Communication Skills

Education

High School diploma or GED

Tools

Computer Software

Job description

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!

Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking Dock Attendants to work with our Captains Club.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Captains Club is a private boat club operated out of the Marina at Whitefish Lake Lodge. Our members gain access to a fleet of high-end boats, without the hassle and cost of typical boat ownership while enjoying concierge-style service from our dedicated crew. The 2025 season will be the first time this offering has been available to the public and we are looking for a crew that is excited to serve our members and promote this new offering.

Our ideal candidate is passionate about providing exceptional customer service, building relationships with our members, and having an eye for detail to ensure five-star service. Dock attendants will facilitate member outings, efficiently communicate with members and other staff, and act as an advocate for The Captains Club.

MAIN DUTIES AND RESPONSIBILITIES:

• Maintain a professional look
• Provide exceptional customer service
• Maintain excellent knowledge of the club, its offerings, and the ability to recommend and guide guests in safe boating practices
• Must be comfortable learning new computer software to track members reservations, requests, and boat usage
• Perform all opening, side work, and closing duties accurately and completely
• Maintain a clean workspace
• Must be comfortable around boats and willing to obtain knowledge of safe boating operation as well as in-depth understanding of how to operate our fleet

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY:

• Must be organized and detail oriented
• Must be punctual and arrive at work on time and in accordance with the posted schedule
• Ability to move around the docks and get in and out of boats for cleaning and maintenance
• Follow and respond to management instruction and direction
• Desire to provide exceptional member experience and have an eye for detail regarding boat cleanliness and maintenance
• Be willing and able to operate a boat in, and around, crowded dock areas.
• Experience or knowledge of boating, safe practices, and boat operation is desired

QUALIFICATIONS:

Education:

• High School diploma, or GED/vocational training, or job-related experience

Experience/ Licenses or Certificates:

• Must have experience maneuvering and docking boats
• Have knowledge of safe boating practices and understand operation of boats to the extent you can teach members how to operate a vessel
• Must have valid driver's license

DISCLAIMER:

While this position is within the Marina at Whitefish Lake Lodge, The Captains Club is a separate division. Employees will be working with and around Marina Employees but will report to separate managers and might have different expectations and job functions than those of Marina Employees.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.