Dock Attendant

Pyramid Global Hospitality; Captiva (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

Pyramid Global Hospitality invites you to join the South Seas Marina team on Captiva Island, Florida, as a Dock Attendant. You will be the first contact for marina guests and boaters, delivering friendly service and supporting vessel arrivals, fueling, and dock safety.

Prospective team members should be energetic, safety-minded, and customer-focused, with flexibility for weekends, holidays, and evenings in a waterfront setting.

Qualifications

• Experience in guest services or hospitality is preferred.
• Knowledge of marina operations or boating is advantageous.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Welcome guests and marina members with a professional demeanor.
• Assist boats with docking, securing vessels, and departure procedures.
• Provide information on marina services, resort amenities, dining, and local attractions.
• Deliver exceptional service by anticipating guest needs and resolving concerns promptly.
• Maintain marina cleanliness, safety, and organization throughout the day.

Skills

Customer service

Communication

Marina knowledge

Flexibility

Safety awareness

First Aid CPR

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting.

Our Property

What you will have an opportunity to do:

Our Core Values

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with Company Match
• Commuter and Company-paid Toll Programs

Position Overview

The Dock Attendant is responsible for delivering exceptional guest service while supporting the daily operations of the South Seas Marina. This position serves as the first point of contact for marina guests, boaters, anglers, and charter captains, ensuring a safe, welcoming, and well-maintained marina environment. The Dock Attendant assists with vessel arrivals and departures, fueling operations, dock safety, marina cleanliness, and guest services while creating memorable experiences that reflect the South Seas hospitality culture.

This position requires a highly energetic, safety-conscious, and guest-focused individual who enjoys working outdoors in a fast-paced waterfront environment.

Key Responsibilities

Guest Service & Hospitality

• Welcome guests, marina members, transient boaters, and charter guests with a friendly and professional demeanor.
• Assist boaters with docking, securing vessels, and departure procedures.
• Provide information regarding marina services, resort amenities, fishing charters, water activities, dining, and local attractions.
• Deliver exceptional service by anticipating guest needs and resolving concerns promptly.
• Build positive relationships with returning boaters and marina guests.

Marina Operations

• Assist with daily docking and undocking of vessels.
• Handle dock lines safely and efficiently.
• Monitor marina slips for cleanliness, organization, and safety.
• Conduct routine inspections of docks, pedestals, electrical hookups, water connections, and marina equipment.
• Assist with fueling vessels while following all environmental and safety procedures.
• Maintain fuel dock records and complete required documentation.
• Report maintenance issues or safety hazards immediately.

Safety & Compliance

• Maintain a safe dock environment for guests, vessels, and team members.
• Enforce marina rules and operating procedures in a courteous and professional manner.
• Respond appropriately to emergencies, severe weather, fuel spills, or other incidents following established emergency procedures.
• Maintain knowledge of boating safety practices and marina operating standards.
• Assist with environmental compliance and spill prevention procedures.

Marina Appearance

• Maintain the cleanliness and presentation of docks, walkways, fuel dock, marina facilities, and surrounding areas.
• Remove debris, clean equipment, empty trash receptacles, and ensure the marina remains guest-ready throughout the day.
• Assist with maintaining dock carts, hoses, and marina equipment.

Teamwork

• Work closely with Marina leadership, Recreation, Security, Engineering, and other resort departments to ensure seamless guest experiences.
• Support special marina events, fishing tournaments, holiday activities, and resort programming as needed.
• Assist with inventory and stocking marina supplies.

What are we looking for?

Qualifications

• High school diploma or equivalent preferred.
• Must have valid driver's license, motor vehicle background check will be completed.
• Previous marina, boating, hospitality, recreation, or customer service experience preferred.
• Basic boating knowledge strongly preferred.
• Ability to safely handle dock lines and assist vessels in varying weather conditions.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure while maintaining excellent guest service.
• CPR/First Aid certification preferred or ability to obtain upon hire.
• Ability to work flexible schedules including weekends, holidays, and evenings.

Physical Requirements

• Frequently work outdoors in Florida heat, humidity, sun, rain, and varying weather conditions.
• Stand and walk for extended periods.
• Lift and carry up to 50 pounds.
• Bend, kneel, climb, reach, and work on floating docks.
• Safely board and exit vessels.
• Handle ropes, hoses, fuel nozzles, and marina equipment.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug-free workplace.

Compensation

$19.00

$19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.