Dock and Door Technician

Raymond West; Reno (NV); On-site; USD 31,547 - 68,742; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Flexible spending accounts

Disability insurance

Life insurance

Personal time off

Holiday pay

Job summary

Raymond West is seeking a Dock and Door Technician to join our service team in the field. The role focuses on repairing and servicing dock and door equipment while maintaining strong communication with customers and management.

The technician represents the company and ensures profitability through direct labor billing. Responsibilities include completing jobs within quoted time limits, maintaining safety standards, and traveling within assigned territories with a company vehicle and fuel card.

Qualifications

• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.
• Proficient in written and verbal communication.
• Able to read and interpret safety rules and maintenance instructions.

Responsibilities

• Repair all types of Dock and Door equipment that RW sells and services.
• Maintain a profitable billing level and complete paperwork timely and neatly.
• Communicate with Service leadership and customers about options before proceeding with work.
• Travel within assigned territories and work non-sedentary jobs in the field.

Skills

Communication

Organization

Microsoft Office

Safety documentation

Customer interaction

Time management

Education

HS diploma or GED

Job description

Raymond West is looking for a Dock and Door Technician to join our service team! The primary objectives of the Dock and Door Technician are (1) the proficient repair and service of the customer's equipment, (2) to maintain good communication and working relationships with customers, peers, and management, (3) to represent and sell the entire company, (4) to be profitable with direct labor billing, (5) work within all safety guidelines established by Raymond West and OSHA.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties And Responsibilities

• Repair all types of Dock and Door equipment that RW sells and services.
• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Service leadership.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Represent the entire company at all times.
• Pass Raymond Certification and re-certification if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company’s Employee Handbook.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
• Must be self-motivated and able to manage time efficiently.
• Must be customer oriented.
• Able to always exhibit professional behavior.
• Willng to follow mandates and procedures of the Service Department.
• Ability to deal with customers on a face-to-face basis.
• Maintain a sound working relationship with other technicians and fellow workers.
• Must pass all available certificates appropriate to the position.
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Raymond Level 1 Certified or working towards that goal, if applicable.
• Must possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
• Maintain personally owned tools according to approved minimum tool list.
• Maintain additional tools as required by duties and certification level.
• Must be able to take directions.
• Must be a team player, i.e., to work with peers.
• Must have working knowledge of hydraulic systems.
• Must have mechanical abilities.
• Must maintain a clean, neat, and professional appearance.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Must be motivated to continuous self-development and training.
• Willing to assume more responsibility as required.

Education/Experience

• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

Travel Requirement

• This position will be based in the field and require daily travel within assigned territories.
• Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
• Must be able to be insured by Raymond West.

Physical Requirements

• Position is non-sedentary.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee is regularly exposed to moving mechanical parts.
• Position will be required to go onto job sites to perform duties where construction is underway.
• The employee must frequently lift and/or move up to 50 pounds and the ability to maneuver up to 125 lbs. with assistance of equipment or other team members.
• The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to smell.
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range

• The hourly range for this position is $22.90 - $49.90. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.