DO Field Support Leader - SEET

Otis Elevator Co.; United States; Remote; USD 46,000 - 71,000; Full time

Job summary

A global leader in elevator services is seeking a Field Support Supervisor to manage operations in South East Europe and Türkiye. Responsibilities include team leadership, resource management, and optimizing customer satisfaction. Candidates should have at least 2 years of field support experience and strong communication skills. This role offers a permanent contract with smart working options.

Benefits

Permanent Contract

Smart working (partial)

PDR

Welfare

Qualifications

• At least 2 years field support work.
• Proven experience in a team leadership or supervisory role.
• Fluency in English is strongly recommended.

Responsibilities

• Manage and coordinate resources within OA.
• Lead, mentor, and motivate the team.
• Ensure a high level of customer satisfaction.

Skills

Field support work

Team leadership

Problem-solving

Effective communication

Technology fluency

Change orientation

Job description

Overview

Date Posted: 2025-06-10

Country: Italy

Location: CASSINA DE' PECCHI, Cassina De' Pecchi, Italy

Role Objectives: Lead team delivering essential business operations activities in support of South East Europe and Türkiye Field Functions and OT Technical Supervisors. Bring together activities related to Parts procurements, subcontractor mgmt, safety equipment device mgmt, onboarding, approved time sheet registration & processing granting that day by day operations are provided by the DO team members to the business on time and are of the highest quality. Coordinate then set a roadmap of measurable improvement through process efficiency and automation for those areas and future addition of services.

Responsibilities

• Manage and coordinate resources within OA to ensure timely and qualified supports to OA and OT field business.
• Lead, mentor, and motivate the team to achieve performance goals.
• Monitor workflow and allocate resources effectively to meet demand and optimize productivity.
• Monitor team performance, provide prompt and constructive feedback, offering support, training and development opportunities.
• Foster a customer-focused culture within the team, emphasizing the importance of service excellence.
• Ensure a high level of customer satisfaction by addressing and resolving escalated issues promptly.
• Contribute to the definition, improvement, and implementation of field support processes in OA/OT within the scope of DO Field Support.
• Collaborate with the OU DO leader, Field teams, COEs, and other stakeholders.
• Builds strong cross functional relationships

Role Specific Skills & Competences

• At least 2 years field support work.
• Proven experience in a team leadership or supervisory role within a shared services or similar environment.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Technology-fluent (enabling tech & automation)
• Be able to travel between 0% and 20% of the time
• Change orientated & work with ambiguity
• Fluency in English is strongly recommended.
• Experience in process integration and improvement is preferred.
• Live Otis Absolutes & foster Inclusion & engagement.

Location

Cassina Dè Pecchi (Milan) or at any other location within the OU SEET

Local Benefits or Selling Statement

• Permanent Contract
• Smart working (partial)
• PDR
• Welfare

Apply today to join us and build what’s next!

La ricerca è rivolta a candidature di entrambi i sessi, ai sensi delle leggi 903/77 e 125/91. Gli interessati potranno inviare il curriculum vitae (con autorizzazione al trattamento dei dati personali ai sensi del D. Lgs. 196/03 e del GDPR 2016/679).

Se vivi in una città, è probabile che ti daremo un passaggio o che ti terremo in movimento ogni giorno.

Otis è l'azienda leader a livello mondiale nella produzione, installazione e servizi di ascensori e scale mobili. Trasferiamo 2 miliardi di persone ogni giorno e gestiamo circa 2,2 milioni di unità di clienti in tutto il mondo, il più grande portafoglio di servizi del settore. Potresti riconoscere i nostri prodotti in alcuni dei luoghi di interesse più famosi del mondo, tra cui la Torre Eiffel, l'Empire State Building, il Burj Khalifa e le Torri Petronas! Siamo composti da 69.000 persone, tra cui ingegneri, esperti di tecnologia digitale, specialisti delle vendite e funzionali, oltre ai tecnici di fabbrica e sul campo, tutti impegnati a soddisfare le diverse esigenze dei nostri clienti e passeggeri in oltre 200 paesi e territori in tutto il mondo. Siamo orgogliosi di essere un team diversificato e globale con una comprovata tradizione di innovazione che continua a essere il fondamento di un’azienda in rapida evoluzione e ad alte prestazioni.

Entra a far parte del team Otis e aiutaci #Buildwhatsnext! Il Gruppo Ceam è parte del team Otis

Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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