DMV - Program Coordinator I

Department of Transportation; Virginia (MN); On-site; USD 39,000 - 69,000; Full time

Job summary

North Carolina Department of Transportation seeks a Program Coordinator I to support vehicle services operations at the Huntersville Express office. The role requires extensive knowledge of NC statutes and procedures for issuing titles, plates, and managing related records, including privacy act guidelines.

The position handles payments for penalties and fees, issues reports, and assists customers with driving and vehicle records while complying with applicable laws and departmental policies.

Qualifications

• Experience with DMV Customer service in Vehicle Services.
• Knowledge of NC vehicle titles issuance and license plates.
• Experience with crash reports.
• Experience with dealer/salesman licenses and inventory.
• Experience with computers and mainframe databases.

Responsibilities

• Serve customers at Huntersville Express office and register vehicles in North Carolina.
• Issue license plates, crash reports, and process payments.
• Provide customers with access to driving or vehicle registration records and handle related duties as assigned.

Skills

Customer service

Data analysis

Policy interpretation

Communication

Education

Bachelor's degree or equivalent

Tools

Mainframe databases

Job description

Job Classification

Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Program Coordinator I (S) Position Number 60029967 Grade NC08

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

The primary purpose of this position is to service customers at the Huntersville Express office in the registering of their vehicles in the state of North Carolina. To perform this task, this position requires technical and administrative skills. This position must have an extensive knowledge of the General Statutes, policies, and procedures that govern the issuance of a North Carolina title as well as other credentials. Additionally, this position will issue license plates, issue crash reports, and provide customers with the purchasing of their driving or vehicle registration records observing the Federal Privacy Act guidelines. This position accepts payments for driving license penalties and/or fees as well as other duties assigned by the manager as required for the functionality of the unit.

Program Area

The program area for this position includes one or more of the following:

• experience with DMV Customer service in Vehicle Services
• working knowledge of North Carolina vehicle titles issuance and /or experience issuing license plates
• crash reports
• dealer/salesman licenses and inventory

Knowledge Skills and Abilities / Management Preferences

Salary Grade and Salary Range: $39,44 – $68,679

Management prefers applicants with the following:

• Experience with a personal computer and mainframe databases.
• Experience operating a calculator, workstation laser printer, fax machine & copier.
• Experience with recording, compiling, summarizing & analyzing data.
• Experience with reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.
• Experience in explaining & interpreting policies, regulations, & programs

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Company Information

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

Valuing Education and Experience

The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.