DMV Operations Specialist

eBay; United States; Remote; USD 30,000 - 53,000; Full time

Job summary

eBay is seeking a DMV Operations Assistant to join the title & registration team. In this role, you will utilize your DMV knowledge to manage title and registration processes while maintaining compliance across 50 states. The ideal candidate will possess strong communication skills and a passion for customer service.

Qualifications

• Experience with DMV operations within the automotive industry.
• Ability to work efficiently from home.
• Knowledge of automobile terminology and related documentation.

Responsibilities

• Maintain DMV knowledge for title and registration processing.
• Follow work rules and lawful direction from supervisors.
• Influence Standard Operating Procedures for effectiveness.

Skills

Effective communication skills

Exceptional customer service skills

Strong consultative skills

Analytical and problem-solving skills

Organizational and leadership skills

Education

Bachelor’s degree or equivalent

Tools

Computer software proficiency

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Position Summary:

As an DMV Operations Assistant, you will be a member of the title & registration team, with responsibilities including:

• Having 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance

• Understanding and following all work rules and procedures and following lawful directions from Supervisors

• Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and effectiveness

• Upholding the company's non-disclosure and confidentiality policies and agreements

Other duties* as assigned.

*Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Who You Are:

You have a great work ethic and great energy. You have a consistent track record of identifying needs and successfully implementing solutions. You’re driven to exceed expectations. You care deeply about people and processes. You’re a deep product advocate and make the most of every task and opportunity. You’re collaborative, enjoy being part of a high-growth team and thrive in a start-up environment.

What You’ll Need:

• Bachelor’s degree or equivalent required

• Experience with DMV operations within the automotive industry

• Proficient with or the ability to quickly learn an array of computer software

• Effective communication skills via any means with individuals of any level internally and externally

• Exceptional customer service skills

• Team player and listener

• Strong consultative skills

• Excellent analytical and problem-solving skills

• Outstanding organizational and leadership skills

• Ability to efficiently work from a home office environment

• Knowledge of automobile terminology and purchase and sale documentation

Physical Requirements:

General office (including home office) environment requiring ability to:

● Sit for extended periods of time

● Clearly speak and listen to others in person, via computerized virtual meetings and over the phone

● Type using a keyboard and read from computer screen and reports

Caramel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of this commitment, Caramel will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Caramel will ensure that persons with disabilities are provided reasonable accommodations, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at 800-976-8305 or by e-mail at [e-mail].

The base pay range for this position is expected in the range below:

$30,800 - $52,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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