DMV Customer Service Technician (Part-time/wage) - Smithfield 02649

Commonwealth of VA Careers; Isle of Wight (VA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Bilingual encouraged to apply

Job summary

The Virginia Department of Motor Vehicles (DMV) is seeking a part-time Customer Service Technician at the Smithfield Customer Service Center. You will handle a variety of customer transactions, issue IDs, process applications, administer tests, and assist with registrations and tax collection.

Training will be provided to ensure success. DMV emphasizes customer service, problem-solving, and learning, offering opportunities for growth within the agency and serving millions of drivers and vehicle

Qualifications

• Minimum qualification includes customer service experience and proficiency with personal computers and databases that support service operations.
• Ability to interpret, explain and apply complex statutes, rules and regulations related to DMV operations.
• Proven ability to work under pressure, communicate courteously in writing and verbally, and work well in a team.
• Willingness to work Monday–Saturday with varied hours.

Responsibilities

• Handle customer transactions including communicating policies, procedures and regulations; issue IDs and process applications.
• Administer vision, driver and in-car road tests; process vehicle registrations and titling and tax collection.
• Provide accurate information and maintain professional, courteous service to a diverse customer population.

Job description

Title: DMV Customer Service Technician (Part-time/wage) - Smithfield 02649

State Role Title:Other Office and Administrative Support Workers

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band: 3

Agency: Department of Motor Vehicles

Location:SMITHFIELD CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Smithfield Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services.

Training will be provided to ensure your success.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations. Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes. Analyze records, files and other documents to reach logical and legal conclusions. Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population, complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job. Must be able to work Monday –Saturday with varied hours. Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations .

Additional Considerations

Bilingual encouraged to apply

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.