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DME Specialist / Medical Assistant

Jax Spine and Pain Center

Orlando, Fernandina Beach (FL, FL)

On-site

USD 30,000 - 50,000

Full time

30+ days ago

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Job summary

An established industry player is seeking an Ancillary Services Specialist to join their new Pain Center. This role is pivotal in ensuring a seamless patient experience by managing orders, answering inquiries, and maintaining accurate documentation. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and multitasking abilities while providing compassionate care. With a focus on teamwork and a commitment to patient-centered service, this position offers a rewarding opportunity to make a difference in patients' lives. If you are goal-oriented and eager to learn, this is the perfect role for you.

Qualifications

  • 1+ Jahre Erfahrung im Kundenservice im medizinischen oder DME-Bereich bevorzugt.
  • Starke Kommunikationsfähigkeiten und Aufmerksamkeit für Details erforderlich.

Responsibilities

  • Verarbeitung und Erfüllung von Bestellungen von Patienten und Anbietern.
  • Eingabe von Daten in das elektronische Patientenakten-System (EMR).
  • Verifizierung von Versicherungen für Rückerstattungen.

Skills

Kundenservice
Kommunikationsfähigkeiten
Aufmerksamkeit für Details
Multitasking
Computerkenntnisse

Education

High School Diplom oder gleichwertig

Tools

Microsoft Office Suite
Electronic Medical Records (EMR)

Job description

Ancillary Services (DME) Durable Medical Equipment Specialist

Jax Spine and Pain Centers has opened a new Pain Center in Fernandina Beach.

This position is responsible for the friendly, accurate and timely processing of all patient transactions; must be goal-oriented with the willingness to learn. The Ancillary Services Coordinator will offer product & service solutions, answer basic questions about orders, products, services, and insurance; able to multitask and work well independently or as a team member in a fast-paced environment; provide excellent patient-centered care and maintain continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.

Essential Functions:
  1. Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities. This includes but is not limited to all braces, injection kits, single ingredient creams, PRP, and BMC kits.
  2. Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
  3. Verification of insurance for reimbursement and obtaining medical documentation to support orders.
  4. Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
  5. Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
  6. Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
  7. Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
  8. Confidentiality and adhering to all HIPAA guidelines and regulations at all times.
Skills and Experience:
  1. High school diploma or equivalent required.
  2. 1+ years’ experience with DME customer service or customer service environment in the medical or DME industry preferred.
  3. Excellent communication skills, both written and verbal.
  4. Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.
  5. Strong attention to detail and ability to multitask while meeting customer service commitments and project timelines.
  6. Ability to work independently as well as within a team environment.
  7. Strong customer service skills.
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