DME Sales and Service Associate

Pacific Medical, Inc.; Newark (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

An established industry player is seeking a motivated DME Sales and Service Associate to join its dynamic team in the New Jersey/Philadelphia territory. This entry-level, full-time position offers the chance to make a meaningful impact on patient care while delivering exceptional service to healthcare professionals. You'll be responsible for managing accounts, performing patient care functions, and collaborating with clinical staff. With a competitive compensation range and a comprehensive benefits package, this opportunity is perfect for those eager to grow within a supportive environment. If you're hard-working, possess a strong work ethic, and are ready to learn, this role could be your next big step!

Benefits

Medical

Dental

Vision

Life Insurance

401(k) Plan

Equity Opportunity

Monthly Expense Reimbursement

Monthly Bonus/Commission Opportunity

Qualifications

• Preferred background in healthcare, sports medicine, or physical therapy.
• Ability to travel throughout the territory during the day.

Responsibilities

• Provide exceptional customer service to physicians and clinic accounts.
• Perform patient care functions including measurements and device application.
• Manage and maintain inventories of consigned products within accounts.

Skills

Customer Service

Knowledge of Human Anatomy

Healthcare Experience

Strong Work Ethic

Education

B.A or B.S. Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Outlook

Job description

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.

We have an immediate opening to join our growing company. We are currently seeking an entry-level, full-time DME Sales and Service Associate in the New Jersey/Philadelphia territory. This position will be responsible for the growth and maintenance of Pacific Medical’s Insurance Billing, Direct Bracing, and Top Shelf Orthopedics sales. This position will provide the opportunity to enrich the lives of patients, provide invaluable service and cost savings to the medical community, and obtain an incredible level of experience within the healthcare environment.

Job Responsibilities:

• Service current physician and clinic accounts for our medical products and provide exceptional customer service to all physicians and staff.
• Perform patient care functions including, but not limited to, patient measurements and application of orthopedic soft good devices such as knee orthoses, spinal bracing, ankle-foot-orthoses, and other devices as necessary.
• Must have a command of all products and services and communicate these effectively to the customer. This includes knowledge of the functionality, features, and benefits that differentiate our products from the competition.
• Communicate with clinical staff to receive proper documentation to create a billable episode of care.
• Manage and maintain inventories of consigned products within accounts. Review inventory reports and provide information as needed to the external and internal teams to improve and resolve discrepancies.
• Screen calls and emails regarding patient status and report potential problems to internal and external resources.
• Appropriately communicate and legibly document all care provided to the patient.
• Collaborate with the healthcare community (physicians, nurses, medical assistants and other team members) to organize and prioritize functions necessary for patient care delivery.
• Attend regional and corporate meetings, trainings, and seminars as needed.
• Adhere to the Medical Centers policies and procedures and core values.

Requirements:

• B.A or B.S. Degree preferred.
• Background or experience in healthcare, sports medicine, physical therapy, or athletic training preferred.
• Valid Driver’s License.
• Knowledge of Human Anatomy.
• Competent in Microsoft based Platforms (Word, Excel, Powerpoint, Teams, Outlook).
• Ability to travel (drive) throughout the territory during the day.
• Hard-working with a strong work ethic and willingness to learn.

Compensation Range:

Base pay of $42-$52k with a monthly expense reimbursement for all eligible expenses. Monthly Bonus/Commission opportunity upon review.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Medical FSA, HSA
• 401(k) Plan
• Goal Path Financial Wellness Planning
• Equity Opportunity

This position is an excellent opportunity for a candidate that is self-driven/motivated with an entrepreneurial spirit that is looking to produce results in an expanding market. Candidates that apply must be hard-working, possess a strong work ethic, and a willingness to learn. Only those with the ability to manage varying as well as scheduled tasks should apply.