DME Patient Care Rep

Children's Mercy KC; Kansas City (MO); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Children’s Mercy in Kansas City is seeking a DME Referral Coordinator who will receive and coordinate durable medical equipment referrals from physicians, hospitals, and community sources, ensuring all documentation for medical insurance is complete. The role emphasizes patient-centered care, clear communication, and adherence to regulatory standards.

The candidate should have a HS diploma with 3–5 years of DME experience or an Associate's Degree with on‑the‑job training.

Qualifications

• HS diploma or equivalent and 3-5 years experience DME company
• Associate's Degree No Experience necessary / On-the-Job Training

Responsibilities

• Ensures the overall coordination of Durable Medical Equipment (DME) and supply services are delivered according to acceptable standards of practice, hospital and Home Care policies and procedures.
• Maintains existing patients? DME orders and authorizations.
• Demonstrates proficient use of communication skills and maintains appropriate professional boundaries.
• Scheduling and coordinating new referrals

Skills

DME coordination

Scheduling

Communication skills

Education

HS diploma or equivalent

Associate's Degree

Job description

Thanks for your interest in Children’s Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

This position is responsible for appropriately receiving and coordinating DME referrals from physicians, hospitals, facilities and other community referral sources. This position is responsible for obtaining all required documentation for medical insurance coverage. This position requires significant specialized knowledge, judgment, and critical thinking skills in making decisions regarding patient care that includes knowledge and integration of relevant regulatory and accreditation standards, resources, and data. This position provides family-centered referral services as part of the DME team.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Ensures the overall coordination of Durable Medical Equipment (DME) and supply services are delivered according to acceptable standards of practice, hospital and Home Care policies and procedures.
• Maintains existing patients? DME orders and authorizations.
• Demonstrates proficient use of communication skills and maintains appropriate professional boundaries.
• Scheduling and coordinating new referrals

Qualifications

• HS diploma or equivalent and 3-5 years experience DME company or
• Associate's Degree No Experience necessary / On-the-Job Training

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $20.88/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.