DME Operations & Intake Specialist

UNIFI Healthcare; Paducah (KY); On-site; USD 38,000 - 56,000; Full time

Job summary

Unifi Healthcare in Paducah, KY is seeking an Operations Coordinator to ensure accurate order processing, data entry and cross‑department coordination. You will support patients and internal teams, manage inbound/outbound calls, document patient records, and assist with inventory and fulfillment tasks to keep operations running smoothly.

Ideal candidates have experience with data entry, purchasing in a DME or medical environment, strong Microsoft Office skills, and familiarity with Brightree or

Qualifications

• Previous experience in data entry services and/or purchasing preferably in a Durable Medical Equipment (DME) office or similar environment, or experience in another medical environment highly desired.
• Excellent people and computer skills; including proficiency with Microsoft Office.
• Familiarity with Brightree DME database or similar software is highly desired.
• Excellent interpersonal and communication skills.
• Excellent customer service and strong phone communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, adapt, prioritize duties, and troubleshoot issues.
• A proactive individual who identifies tasks that need to be accomplished and takes the initiative to complete them independently, without requiring constant supervision.

Responsibilities

• Order Management: Inbound/Outbound calls, creating, processing, and tracking patient orders.
• Assisting other team members with various tasks, such as contacting patients, obtaining required documentation, and distributing informational materials.
• Cross-Department Collaboration: Coordinating with internal teams to facilitate efficient workflow.
• Delivery Coordination: Supporting the Fulfillment Manager with order assignments, patient deliveries, and service requests.
• Inventory Management: Assisting in monitoring stock levels and restocking as needed.
• Data Entry: Entering and updating patient records in Brightree and uploading documentation.
• Specialized Tasks: Executing assignments requiring advanced knowledge while adhering to policies and procedures.

Skills

Data entry

Purchasing

Microsoft Office

Customer service

Phone communication

Organizational skills

Attention to detail

Multitasking

Proactive

Team collaboration

Tools

Brightree

OneDrive

Microsoft Office

Job description

Unifi Healthcare in Paducah, KY is seeking an Operations Coordinator to ensure accurate order processing, data entry and cross‑department coordination. You will support patients and internal teams, manage inbound/outbound calls, document patient records, and assist with inventory and fulfillment tasks to keep operations running smoothly.

Ideal candidates have experience with data entry, purchasing in a DME or medical environment, strong Microsoft Office skills, and familiarity with Brightree or