DME Implementation Specialist

Select Ortho; Tucson (AZ); Remote; USD 55,000 - 75,000; Full time

Job summary

Select Ortho is searching for a motivated Implementation Specialist to manage client implementations and establish DME service lines. This role demands strong communication skills, proactive management of clinical workflows, and requires significant travel. Candidates should hold a relevant degree or equivalent experience and thrive in a dynamic environment.

Benefits

Medical insurance (70% company paid)

100% paid Dental and Vision

Free life insurance

Generous paid vacation time

Paid sick time and paid company holidays

Qualifications

• Experience in DMEPOS-related medical fitting and compliance.
• Experience in conducting employee training and writing SOPs.
• 2-5 years’ experience in a medical or health insurance environment.

Responsibilities

• Manage client implementation projects and establish efficient workflows.
• Conduct training programs for staff on DME processes.
• Travel for client meetings and trade shows as needed.

Skills

Communication proficiency

Problem solving

Organizational skills

Training/coaching skills

Education

Bachelor's degree or 4 years healthcare-related experience

Certified Athletic Trainer

Certified Orthotic Fitter

Project Management Professional

Tools

SmartSheet

Microsoft Office 365

Job description

What we do:Select Ortho is a rapidly growing national company that provides expertise, convenience and reliability in the delivery and fitting of orthoses and durable medical equipment to orthopedic practices and their patients. The high value we place on our employees is reflected in our competitive pay and exceptional benefits package, which includes Medical insurance (company pays 70% of the premium), Dental and Vision (company pays 100% of the premium), free life insurance, generous paid vacation time, paid sick time, paid company holidays, and more!

What we stand for:Our goal is to achieve nothing less than ecstatic customers. We do that by operating in a healthy culture of excellence and hiring employees who are happy to go the extra mile to achieve that vision. Working with purposeful energy and accountability comes naturally. Credibility always matters and small details are huge!

Are you ready to make a difference in the world? If so, read on!

What we need:A highly motivated, energetic, and customer service-focused road-warrior who loves to travel and help get the business systems in place at our clinics throughout the US.

Position Summary:
The Implementation Specialist works under the direction of the Implementation Manager to establish a fully functioning, optimized and compliant DME service line in client facilities across the nation.

Essential Functions:

This is not an exhaustive list of duties and may vary with continued company growth and type of contract signed:

· Assist with planning and managing of all activities comprising SOH client implementation

· Define tasks and resource requirements to develop full-scale implementation project plans

· Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately.

· Establish efficient clinical and business workflow processes and write standard operating procedures

· Conduct provider and administrative staff meetings to document all stakeholder expectations of program and product offerings

· Assist the Supply Chain Manager with inventory analysis and establishing baseline inventory metrics

· Evaluate physical space and conduct procurements to establish a functional DMEPOS store

· Conduct interviews and qualify DMEPOS coordinators and site managers

· Create and execute site-specific training programs for Select Ortho employees including, but not limited to EHR/PM functions, facility and inventory management, fitting, patient education and compliance

· Educate and train client providers and staff on DME processes, best practices, and compliance

· Perform clinic coverage and fitting during times of employee turnover, new hire training and during the initial clinic Go-Live and handoff transition

· Perform billing as needed between implementations or directly post-implementation

· Perform Supply Chain functions as needed

· Track implementation project deliverables using appropriate tools

· Monitor and report implementation project progress, problems and solutions to all management and client stakeholders

· Complete implementation project evaluation, assessment and documentation archive

· Troubleshoot protocol and process adjustments during implementation and throughout contract terms

· Act as the primary point of contact for clients throughout implementation and for designated clients post-implementation

· Manage, Execute and Communicate all training plans and statuses to client and internal operations for successful Go-Live and operational handoff

· Responsible for implementation project management for clients requesting new products and functionality when client is operational

· Travel as required for trade shows, conferences, client meetings and company meetings

Required Education:

Bachelor’s degree, or 4 years healthcare-related experience and/or training, or equivalent combination of education and experience

Preferred Types of Education:

· Certified Athletic Trainer

· Certified Orthotic Fitter

· Certified Fitter-Orthotics

· Project Management Professional

Requirements:

· Moderate tolerance for ambiguity

· Clear and concise written and verbal communication

· Ability to work quickly, accurately, and pay attention to detail

· Ability to prioritize and execute tasks in a high-pressure environment

· Strong problem solving and issue management skills

· Ability to work independently with minimal supervision

· Ability to build and maintain positive working relationships with both internal staff and clients

Knowledge, Skills, Abilities and Experience:

· DMEPOS related medical experience – fitting, billing, and compliance

· Experience conducting employee training and continuing education

· Experience writing and implementing standard operating procedures or handbooks

· Excellent skills in verbal and written communication and patient care

· Experience using SmartSheet project tracking software

· Knowledge of Microsoft Word, Excel, OneNote, SharePoint, OneDrive (Office 365 programs)

· 2-5 years’ experience in medical environment OR a health insurance environment and work with the sale and enrollment process

· Ability to learn and quickly master new software systems

· Knowledge of Anatomy, Physiology, Medical terminology, Insurance Claims, and Insurance Benefits

· Working knowledge of HIPAA and insurance compliance

· Strong personal commitment to quality service

· Experience leading teams in a cross-departmental, matrix-style environment

· Experience working in both business and minor IT functions

Competencies:

· Communication Proficiency

· Ethical Conduct

· Organizational Skills

· Time Management

· Thoroughness

· Training/Coaching Skills

Supervisory Responsibility

This position has direct supervisory responsibilities and serves as a trainer, coach and mentor to subordinate employees.

Work Environment
This job is primarily remote with client-facing requirements in the healthcare setting during project assignments. This role requires interaction with a broad range of clients including C-level executives, administrative staff, physicians, clinical staff, billing staff and patients. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate effectively This position has the potential to be very active and requires the ability to move from a sitting to standing position regularly, walking, bending, kneeling, and stooping. The employee must frequently lift or move items weighing 20 pounds or more, in addition to sometimes lifting items weighing 5 pounds or more overhead.

Travel

55-65% of travel a year is expected.

~ Select Ortho is an equal opportunity employer that places high value on diversity and inclusion in people, ideas and our collaborative culture.~