DME Case Coordinator (Remote)

Better Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a mission-driven company that is transforming the consumer healthcare industry! As a DME Case Coordinator, you'll play a vital role in ensuring patients receive the medical supplies they need, while providing exceptional service and support. Your experience in a DME company and flexible schedule will allow you to thrive in this fully remote position. Collaborate with a passionate team dedicated to improving healthcare outcomes and make a meaningful impact on patients' lives. If you're a diligent worker eager to make a difference, this opportunity is for you!

Benefits

Fully remote work

Talented and fun coworkers

Mission-driven company

Qualifications

• Experience working at a DME company and with patients in a healthcare environment.
• Flexible schedule to meet patient needs and a collaborative attitude.

Responsibilities

• Serve as the main contact for patients and providers, managing referrals efficiently.
• Ensure timely delivery of medical supplies and exceptional patient experiences.

Skills

Patient Interaction

DME Experience

Healthcare Environment

Google Suite

Ticketing Software

Insurance Billing Tools

Teamwork

Tools

Google Suite

Slack

Ticketing Software

Job description

Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry?

Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively.

As a DME Case Coordinator, you will:

• Serve as the main point of contact for patients and providers, managing needs and efficiently working on referrals

• Interact with provider partners to gather feedback and ensure their patients receive the best experience possible.

• Work with urgency to ensure patients receive their medical supplies promptly and efficiently.

• Manage complex, cross-functional processes, connecting the dots to resolve issues and deliver results.

• Use ticketing systems and manual processes to track and follow through on tasks, ensuring nothing falls through the cracks.

• Bring a five-star level of service to the world of medical supplies, delivering exceptional patient experiences.

What do you bring to the table?

• You have worked at a DME company

• You have worked with patients in a healthcare environment

• You have experience in a clinical setting - physician’s office, hospital setting, or similar environment

• Your schedule is flexible, allowing you to meet the needs of patients whenever they arise

• You’re a go-getter, who’s known to be a diligent worker who always gets the job done

• Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools

• Teamwork/collaborative attitude is a must

Compensation and Benefits

• $6-$8 per hour

• Fully remote work

• Talented and fun coworkers who are passionate about improving our healthcare system

• The opportunity to be part of a mission-driven company and make a difference in patients’ lives.