DLO Evening Shift Client Service Assistant

Quest Diagnostics Incorporated; Oklahoma City (OK); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City, OK seeks a dedicated customer service associate to report laboratory results to clients via phone, fax, and mail. You will document interactions, maintain accurate records, and resolve routine client inquiries with professionalism.

The role requires English communication skills, reliability, and the ability to work in a team setting, including possible shift variations and overtime as needed to meet client needs.

Qualifikationen

• Operate basic office equipment and maintain accuracy in data entry.
• General computer knowledge and basic typing ability.
• Demonstrate customer service skills in interactions with clients.
• Must communicate in English both verbally and in writing.
• Maintain a professional appearance, actions, and attitude at all times.
• Work effectively in a team and show attention to detail.
• Able to meet department-specific metrics.

Aufgaben

• Contact customers by phone, fax, or mail to report laboratory results using established protocols.
• Document reporting or call history in the patient file and maintain records.
• Reach out to clients to resolve routine issues related to patient testing and result reporting.
• Follow established protocols for reporting client concerns and escalate complex issues.
• Provide input on quality improvement opportunities to Supervisor.
• Provide clerical support as needed to meet client requirements.
• Perform other duties as required by the client.

Kenntnisse

Customer service

English communication

Office equipment

Typing

Teamwork

Attention to detail

Professionalism

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Monday-Friday 11am-8pm

Essential Functions:

• Report to work on time and prepared for each scheduled shift
• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
• Maintain a positive, professional, and supportive attitude throughout the workday
• Work collaboratively as a team member and contribute to a respectful, productive work environment

Responsibilities:

• Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Contact the clients to resolve routine matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate individual/department.
• Provide input on quality improvement opportunities to Supervisor.
• Provide clerical support.
• Other duties as required to meet the client's requirements.

Qualifications:

Required Knowledge:

• Must be able to operate basic office equipment, have generalcomputer knowledge and basic typing ability. Must have demonstrative customer service skills.
• Must be able to communicate in English both verbally and in writing.
• Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude.
• Must be able to maintain professionalism in times of heavy workloads and stress.
• Requires teamwork, collaboration, and strict attention to detail.Must be dependable, punctual, and demonstrate integrity and commitment to company values.
• Must be ableto achieve and maintain department specific metrics

Required Experience:

Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirements:

Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.