DIY Auto Parts Pro — Expert Parts & Service Advisor

Advance Auto Parts Inc.; Roanoke (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retail company in Roanoke, Virginia is looking for a Retail Parts Pro to support DIY customers with advanced automotive knowledge and sales skills. The role involves managing customer service interactions, achieving sales goals, and assisting with DIY services. Candidates should have 3-5 years of automotive parts experience and be able to work flexible hours. This full-time position offers a range of responsibilities in a dynamic retail environment.

Qualifications

• Possess expert knowledge of store systems and advanced automotive systems.
• Ability to effectively communicate and build relationships with customers.
• Experience in fulfilling customer transactions.

Responsibilities

• Provide customer service for DIY customer visits and phone calls.
• Manage DIY services including battery installations and testing.
• Ensure high standards of store appearance.

Skills

Customer service

Sales

Automotive system knowledge

Diagnostic ability

Organizational skills

Communication

Education

3-5 years of prior automotive parts experience

Must have a valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

A leading automotive retail company in Roanoke, Virginia is looking for a Retail Parts Pro to support DIY customers with advanced automotive knowledge and sales skills. The role involves managing customer service interactions, achieving sales goals, and assisting with DIY services. Candidates should have 3-5 years of automotive parts experience and be able to work flexible hours. This full-time position offers a range of responsibilities in a dynamic retail environment.