DIY Auto Parts Pro: Expert Customer Service & Diagnostics

Advance Stores Company Inc (500); United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions with expert knowledge of store systems and automotive parts.

The role emphasizes high-quality customer service, parts lookup, inventory management, and performing DIY services like battery installations and wiper replacements. The candidate should have 3–5 years of parts experience, strong sales ability, and ASE certification is preferred.

Qualifications

• 3-5 years of prior automotive parts experience
• Proven sales ability in customer fulfillment transactions
• Must have ASE certification preferred, but not required
• Must have a valid driver's license

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Skills

GAS2 selling experience

Parts lookup

Advanced parts sourcing

Diagnostic equipment testing

Inventory systems

Customer service

Safety knowledge

English proficiency

Education

ASE certification preferred

Valid driver’s license

Tools

Microsoft Word

Microsoft Excel

POS systems

Parts lookup systems

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions with expert knowledge of store systems and automotive parts.

The role emphasizes high-quality customer service, parts lookup, inventory management, and performing DIY services like battery installations and wiper replacements. The candidate should have 3–5 years of parts experience, strong sales ability, and ASE certification is preferred.