Divisional Vice President Global Operations
Talent Solutions Partners
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Benefits offered by this job
Job summary
Talent Solutions Partners seeks a Divisional Vice President, Global Operations to lead multiple operational functions, including program management, eCommerce, retail operations, client implementations, and acquisition integration, reporting to the COO.
The successful candidate will build scalable operating models, drive global client delivery, and guide 4–6 direct reports within a ~350-person organization. Based in the Greater Seattle Area, relocation support and travel are available.
Qualifications
- Bachelor’s degree in Business, Operations Management, or related discipline; advanced degree preferred.
Responsibilities
- Develop and execute operational strategies across program management, eCommerce, retail operations, client implementations, and acquisition integration.
Skills
Education
Tools
Job description
Location: Greater Seattle Area
Industry: Global Branded Merchandise / Consumer Products / Retail Operations
Talent Solutions Partners has been exclusively retained by a rapidly growing global organization to identify a Divisional Vice President, Global Operations to join its executive leadership team.
This organization partners with some of the world’s most recognizable brands, creating customized merchandise solutions that connect consumers with brands in meaningful ways. Operating at significant global scale, the company manages complex client programs across retail, eCommerce, sourcing, and supply chain channels. It continues to expand its global footprint through organic growth and acquisition.
With millions of products designed, sourced, and delivered annually, the organization has built a reputation for creativity, innovation, operational excellence, and exceptional client partnerships.
This is a unique opportunity for an operational executive who thrives at the intersection of strategy, execution, people leadership, and business transformation. As the company continues its aggressive growth trajectory, this leader will play a critical role in building scalable processes, launching new client programs, integrating acquired businesses, and creating operational infrastructure capable of supporting the next phase of expansion.
The Divisional Vice President, Global Operations serves as a key member of the executive leadership team, responsible for leading multiple operational functions including:
- Program Management
- eCommerce Operations
- Retail Operations
- Client Implementations
- Acquisition Integration
Reporting directly to the Chief Operating Officer, this individual will connect client needs and business strategy with execution. The work includes creating scalable operating models, leading new client implementations from launch into ongoing delivery, guiding the operational integration of acquired businesses, and ensuring exceptional delivery for global clients.
The successful candidate will be a proven enterprise leader who can balance strategic vision with operational discipline. This leader will guide 4 to 6 direct reports and an organization of approximately 350, optimize processes, influence across departments, and drive measurable business results.
This role provides the opportunity to directly shape the operational foundation of a global organization positioned for significant continued growth.
- Develop and execute operational strategies across program management, eCommerce, retail operations, client implementations, and acquisition integration.
- Build scalable processes, systems, and operating models that improve productivity, quality, efficiency, and client outcomes.
- Establish KPIs, performance metrics, and reporting frameworks to measure operational effectiveness.
- Drive continuous improvement initiatives focused on automation, process optimization, and operational excellence.
- Ensure alignment across client services, new business development, sourcing, logistics, compliance, technology, finance, and HR.
- Establish clear ownership, handoffs, and accountability across functions to support consistent execution.
- Lead a consistent, scalable approach for implementing new clients, programs, services, and significant changes to existing programs.
- Translate client requirements and commitments into clear, executable implementation plans in partnership with client services and new business development.
- Establish milestones, ownership, dependencies, risk management, and escalation processes for every implementation.
- Ensure resources, systems, inventory, reporting, and support structures are in place before launch.
- Create effective handoffs from implementation into ongoing program management and client service.
- Deliver implementations on time, within scope and financial expectations, and with minimal disruption to the client experience.
- Lead the operational integration of acquired businesses in partnership with the COO, executive leadership, HR, finance, and technology.
- Assess acquired operating models, processes, systems, and capabilities to determine the right integration approach.
- Develop and execute integration plans with clear milestones, ownership, risks, and measures of success.
- Maintain business continuity and client service throughout the integration process.
- Balance consistency and scalability with preserving valuable client relationships, talent, and capabilities.
- Leverage acquired expertise and best practices across the broader organization.
- Oversee execution of large-scale client programs across retail and digital platforms.
- Lead operational strategy for online merchandise programs, client stores, and eCommerce initiatives.
- Improve inventory performance, customer experience, fulfillment processes, and service delivery.
- Partner cross-functionally to optimize technology, systems, reporting, and automation capabilities.
- Identify opportunities to improve speed, accuracy, profitability, and operational performance.
- Lead, coach, and develop a large multi-functional team across operational disciplines.
- Build a high-performance culture focused on accountability, collaboration, creativity, and continuous improvement.
- Develop leaders who can operate effectively across functions and manage complex client and business requirements.
- Drive succession planning and organizational capability building at every level.
- Create alignment between strategic priorities and day-to-day execution.
- Serve as a senior operational leader in client meetings, business reviews, implementations, and strategic planning discussions.
- Partner with commercial teams to demonstrate operational capabilities and implementation approach during new business opportunities.
- Ensure proposed client solutions can be effectively implemented, supported, and scaled.
- Build trusted relationships with key stakeholders and enterprise‑level clients.
- Ensure operational execution supports client retention, growth, and long‑term partnerships.
- Own operational budgets, labor planning, productivity metrics, and financial performance.
- Analyze business performance, profitability, service levels, and operational effectiveness.
- Partner with Finance on forecasting, budgeting, resource allocation, and investment decisions.
- Provide executive-level reporting on performance trends, risks, opportunities, and strategic priorities.
- Bachelor’s degree in Business, Operations Management, or related discipline; advanced degree preferred.
- 12+ years of progressive leadership experience across operations, program management, eCommerce, retail operations, client implementations, acquisition integration, or related areas.
- Experience leading large, cross-functional teams in a high-growth, complex business environment.
- Experience leading complex client implementations, program launches, business integrations, or significant organizational change.
- Demonstrated success building scalable processes and operating models that support growth.
- Strong understanding of program management, eCommerce operations, retail operations, inventory management, and client delivery models.
- Strong financial acumen with experience managing budgets, KPIs, and profitability metrics.
- Ability to lead across functions where success depends on influence, coordination, and shared accountability.
- Experience supporting global organizations or enterprise‑level clients.
- Experience within consumer products, branded merchandise, retail, eCommerce, or complex distribution environments.
- Experience integrating acquired businesses into an established operating model.
- Track record improving systems, automation, reporting, and operational scalability.
- Experience leading geographically dispersed teams.
The ideal candidate is a strategic operator who understands how to scale a growing business without losing the creativity, speed, and customer focus that created its success.
Successful leaders will demonstrate:
- Executive presence and strategic business thinking.
- Ability to translate vision into operational execution.
- A passion for building and developing high‑performing teams.
- Strong financial and analytical decision‑making.
- Ability to create structure without creating unnecessary complexity.
- Discipline in launching new programs and integrating new businesses smoothly.
- Strong collaboration across functions, geographies, and leadership levels.
- Ability to thrive in a fast‑moving, growth‑oriented environment.
This role is based at the company’s headquarters in the Greater Seattle Area on a 4-day onsite, 1-day remote hybrid schedule. The onsite expectation is a requirement of the role. A comprehensive relocation package is available for candidates outside the area. Expect 15 to 25% travel for client meetings, business reviews, implementations, acquisition integration activities, and leadership meetings.
The company offers a competitive executive compensation package including:
- Market-based base salary
- Performance-based incentive opportunity
- Comprehensive health benefits
- Retirement benefits
- Paid time off
- Professional development opportunities
- Executive leadership growth opportunity
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