Division Specialist

Lendmark Financial Services LLC; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Job summary

Lendmark Financial Services is seeking a Division Specialist to support multiple branches and ensure efficient operations across locations. The role focuses on overseeing branch functions, driving profitability, and delivering service that builds trust and satisfaction among customers and staff.

The Division Specialist will oversee lending decisions, staff management, and community relationships while maintaining high standards of customer service. Travel may be required.

Qualifications

• High School Diploma or GED is required.
• 5+ years consumer finance or related experience.
• Excellent communication skills.
• Proficient with lending software and MS Office.

Responsibilities

• Assist with the support and management of multiple branch locations and motivate staff to meet goals.
• Make loan decisions within lending limits; process and close consumer loans; collect accounts in delinquency.
• Develop relationships with community business partners.
• Sell products and services to meet sales goals.
• Assist customers with solutions and monitor satisfaction.
• Hire, train, supervise staff and conduct performance reviews.
• Ensure high quality customer service.
• Travel as required.
• Perform other duties as assigned.

Skills

Excellent communication skills

Independent work

Customer service mindset

Education

High School Diploma or GED

Associates or Bachelor's Degree

Tools

Lending software

Microsoft Excel

Microsoft Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been "Success is the only option."

BENEFITS

• Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program.
• We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

SUMMARY

The role of the Division Specialist is to support multiple branches as assigned by the AVP, Divisional Branch Coordinator. The Division Specialist will be responsible for overseeing the efficient operation of multiple branches and ensuring all operational functions are completely and properly performed to expectations, while conveying a feeling of trust, service, security and satisfaction to customers and staff.

MAJOR DUTIES/RESPONSIBILITES

• Assist with the support and management of multiple branch locations and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
• Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
• Assist multiple branch managers with business development relationships within the community.
• Sell products and services to meet sales goals.
• Assist customers with the implementation of solutions and monitor overall customer satisfaction.
• Assist multiple branch managers with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
• Ensure a high quality of customer service.
• Ability to travel as required.
• All other duties as assigned.

BASIC REQUIREMENTS

• High School Diploma or GED from accredited institution
• 5 plus years consumer finance or related experience
• Ability to work with minimum supervision
• Excellent communication skills
• Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS

• Associates or Bachelor’s Degree
• Bilingual, Spanish/English

COMPENSATION

The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate. This position is eligible for Semi Annual Incentive compensation based on individual and company performance guidelines.

WORK ENVIRONMENT

Office Environment

If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us! Since 1996, with over 25 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable and consistent financial services that make a difference in people’s lives.