Branch Manager I

Lendmark Financial Services LLC; Mechanicsville (VA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Paid time off

Paid holidays

Job summary

Lendmark Financial Services LLC in Mechanicsville, VA is seeking a Branch Manager to oversee daily operations of a full-service branch. You will manage staff, drive loan activity, ensure regulatory compliance, and maintain high levels of customer service.

The role requires leadership, coaching, and performance management to meet branch goals. You will develop new business, supervise lending processes, and build relationships within the community while promoting a sales and service culture.

Qualifications

• High School Diploma or GED with 0-3 years of consumer finance or related management experience.
• Effective communication, organizational and sales skills.
• Personnel management and budgeting capabilities.
• Proficiency with lending software and MS Office applications.

Responsibilities

• Manage and motivate staff to meet goals for profitability, loan volume, delinquency and expenses.
• Make loan decisions up to lending limits and handle delinquency cases per guidelines.
• Develop business relationships within the community and promote sales and service culture.
• Oversee hiring, training, performance reviews and staff termination as needed.
• Ensure high quality client service and monitor client satisfaction.

Skills

Leadership

Sales

Customer service

Communication

Staff management

Budgeting

Lending software

Microsoft Excel

Education

High School Diploma or GED

Tools

Lending software

Microsoft Excel

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

SUMMARY:

The role of Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. Develops new business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. In addition, achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the Assistant Branch Manager or other branch personnel.

MAJOR DUTIES/RESPONSIBILITIES:

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within his/her community.
• Sell products and services to meet sales goals.
• Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
• Establish lending authority for associates.
• Ensure a high quality of client service.
• Assist clients with the implementation of solutions, and monitor overall client satisfaction.
• All other duties as assigned.

BASIC QUALIFICATIONS:

• High School Diploma or GED from accredited institution 0-3 years of consumer finance experience or related industry or related management experience
• Effective communication, organizational and sales skills
• Personnel management skills and budgeting skills
• Proficient working knowledge of industry related lending software, Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS:

• Industry-related experience
• Bilingual, Spanish/English
• Ability to relocate

COMPENSATION:

The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate. This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORKING CONDITIONS:

• Normal office environment
• Ability to travel, occasionally overnight

Since 1996, with over 25 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable and consistent financial services that make a difference in people’s lives.