Division Director, Assistive Care State Programs

Bayada; Lee's Summit (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in home health care is seeking a Division Director of Operations to lead multiple offices. This role offers an exciting opportunity for a results-driven leader to enhance the quality of care for seniors and adults. You will manage operational performance across five locations, ensuring high standards of service and fostering a culture of excellence. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for improving lives through compassionate care. Join a dynamic team dedicated to making a difference in the community!

Qualifications

• 5+ years of multi-site management experience required.
• Home care or senior living management experience preferred.

Responsibilities

• Oversee operational performance and support assigned service offices.
• Develop quarterly marketing, recruiting, and budgeting plans.
• Lead recruitment and development of high-potential employees.

Skills

Multi-site management

Leadership

Strategic planning

Analytical skills

Interpersonal skills

Education

Four-year college degree

Job description

BAYADA Home Health Care has an immediate opening for Division Director of Operations in our Assistive Care State Programs Services practice. This is an exciting career opportunity for an entrepreneurial health care leader with multi-site operational management experience. As Division Director, you will develop and lead office teams in providing excellent, high-quality results for five offices in Missouri. These offices provide personal care, household support, and companionship for seniors and adults who require assistance to enjoy independent, safe, and fulfilling lives in the comfort of their homes. The office locations include: Lee's Summit, Springfield, Joplin, Lebanon, and Columbia.
Regular, ongoing travel to these offices is required.

• If you are a high-performing, results-oriented leader looking for the next step in your career, this could be the opportunity for you! Prior multi-site management experience is required. Experience working in home care, assisted living, independent living communities, or senior care services is highly preferred.

Primary Responsibilities:

1. Demonstrate and communicate the core values of BAYADA and The Bayada Way.
2. Provide oversight and support to assigned service offices, including responsibility for operational performance and direct supervision of Directors & Associate Directors.
3. Ensure that offices' actions and communications demonstrate that "The Client Comes First."
4. Oversee the development of quarterly marketing, recruiting, and budgeting plans.
5. Direct and support offices to achieve customer service, quality, and growth goals. Hold self and Directors accountable for meeting established goals.
6. Understand competition and market (both referral sources and employment sources). Identify industry trends and react accordingly. Identify new business opportunities.
7. Oversee and participate in the recruitment, selection, and development of high-potential employees in the division. Educate, mentor, and coach Associate Directors, Directors, and Area Directors. Deliver honest and timely feedback.
8. Assume responsibility for the quality of care provided by all offices in the division. Proactively manage client and customer concerns.
9. Ensure appropriate clinical and management coverage for each office.
10. Communicate office/provider-specific performance issues to the governing body through the Regional Director, Practice President, or Chief Operating Officer. Ensure implementation of corrective actions as directed by the governing body.
11. Lead through effective communication and sharing of ideas with field and support offices.
12. Develop long-term trusting relationships with clients, community, employees, support, and other service offices.

Minimum Qualifications:

1. Exemplifies characteristics of The Bayada Way: compassion, excellence, and reliability.
2. Four (4) year college degree.
3. Five (5) years of multi-site management experience.
4. Home care, senior living, or senior care operations management experience is strongly preferred.
5. Demonstrated ability to lead people and get results through others.
6. Ability to plan, organize, and act proactively.
7. Ability to think strategically; good analytical skills; good oral, written, and presentation skills.
8. Demonstrated record of establishing and achieving goals.
9. Strong interpersonal skills with demonstrated ability to build and maintain relationships with internal and external stakeholders.
10. Ability to read, write, and effectively communicate in English.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected status in accordance with laws. We strongly encourage applications from people with these identities or who are members of marginalized communities.