Dividend - Call Center Customer Service Agent

Dividend; Cincinnati (OH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A financial services company located in Cincinnati, Ohio is hiring a Call Center Customer Service Agent. This role serves as the first point of contact for customers, requiring excellent communication and organizational skills. Responsibilities include answering inquiries about solar loans, documenting interactions, and ensuring a positive customer experience. A high school diploma and at least six months of call center experience are required. Bilingual candidates are preferred. Remote work options are available for local applicants.

Qualifications

• Availability to work evenings and weekends; remote work possible.
• At least six months recent call center experience.
• Analytical and data-driven mindset.

Responsibilities

• Answer incoming calls professionally and determine caller needs.
• Assist customers with questions about solar systems or loans.
• Follow all policies and procedures.

Skills

Bilingual in English/Spanish

Excellent communication

Strong organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

CRM systems (Salesforce)

Job description

Dividend - Call Center Customer Service Agent

Join to apply for the Dividend - Call Center Customer Service Agent role at Dividend.

About Dividend: At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we see the impact we've had on our customers, partners, and the world around us. If you think you'd be a good fit, consider joining us.

GENERAL FUNCTION: This role is the first point of contact for customers with inquiries, concerns, or requests related to their solar and home improvement loans. It requires professionalism and the ability to deliver world-class customer service.

Responsible for risk management by following policies, elevating concerns, and ensuring positive customer experiences. Identifies, assesses, manages, monitors, and reports risks while achieving results within the bank’s risk appetite.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls professionally and determine caller needs
• Assist customers with questions about solar systems or loans
• Address payment and billing inquiries
• Coordinate with internal departments
• Follow up on customer interactions
• Verify customer identities
• Document interactions with detailed notes
• Follow all Dividend policies and procedures
• Perform other duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Bilingual in English/Spanish preferred but not required
• Availability to work evenings and weekends; remote work possible (local to San Diego, CA)
• At least six months recent call center experience
• High school diploma or equivalent
• Ability to multi-task and provide accurate, efficient service
• Excellent communication and positive attitude
• Strong organizational skills and prioritization
• Experience with CRM systems (Salesforce preferred)
• Analytical and data-driven mindset
• Ability to work independently

This position is located in Cincinnati, Ohio 45227.

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or any other protected status.