Diversion Navigator

Catholic Charities Twin Cities; Minneapolis (MN); Hybrid; USD 33,000 - 36,000; Part time

Job summary

Catholic Charities Twin Cities is seeking a compassionate Diversion Navigator to provide trauma-informed support to individuals and families seeking emergency shelter in Minneapolis. This on-call role helps clients identify safe alternatives to shelter and connects them with housing resources.

You will collaborate with community partners, document services in HMIS, and advocate for housing stability while promoting equity within the CoC framework.

Qualifications

• Post-secondary education required.
• Two years of relevant experience in human services, housing, or related fields.
• Knowledge of housing programs and city regulations, including landlord/tenant law and foreclosure processes.
• Experience conducting intake, assessment, or eligibility determination processes.
• Experience in landlord/tenant mediation, conflict resolution, or housing navigation.
• Working knowledge of community resources for individuals and families experiencing homelessness or housing instability.
• Demonstrated skill in relationship-building and effective interpersonal communication (written and verbal).
• Excellent computer skills, including experience with HMIS and Microsoft Office.
• Ability to work with diverse and low-income populations, including those experiencing homelessness, unstable housing, or mental illness.

Responsibilities

• Conduct initial screenings, crisis stabilization, and diversion assessments for callers seeking emergency shelter.
• Collaborate with clients to develop diversion plans that may include landlord or family mediation, short-term financial assistance, or linkage to other housing resources.
• Maintain working relationships with community partners such as Ramsey County, YWCA, Project Home, The Family Place, domestic violence shelters, veterans’ services, and other prevention agencies to ensure clients are connected to the appropriate level and type of service.
• Coordinate closely with County Financial Assistance workers to verify eligibility, complete documentation, and process payments such as rent, utilities, or damage deposits when applicable.
• Track and report required data in HMIS and other systems accurately and promptly.
• Maintain a resource referral database and stay informed about community programs, coordinated assessment processes, and housing stabilization initiatives.
• Provide education, coaching, and advocacy to support clients in navigating systems and achieving housing stability.
• Contribute to program evaluation, service delivery improvement, and collaborative team meetings.
• Represent Catholic Charities at community events and meetings as assigned.
• Other duties as assigned.

Skills

Interpersonal communication

Relationship-building

Computer skills

Multicultural sensitivity

Education

Post-secondary education

Tools

HMIS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Diversion Navigator

Full Time Benefits Eligible Service Workers Elliot Park-ADS and Admin, Minneapolis, MN, US

5 days ago Requisition ID: 3873

Salary Range: $24.00 To $26.50 Hourly

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Diversion Navigator - On Call/Casual

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

WHY YOU'LL LOVE WORKING HERE:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.

WAGE RANGE:$24.00 - 26.50/hourly

JOB SUMMARY: Catholic Charities is seeking a compassionate, trauma-informed, and culturally aware individual to join Catholic Charities as a Diversion Navigator.

The Diversion Navigator provides compassionate, trauma-informed support to individuals and families seeking emergency shelter. This role helps clients identify safe alternatives to shelter, mediates housing-related barriers, and connects people to community resources that promote stability and prevent homelessness. The Diversion Navigator is an essential part of the Hennepin County Continuum of Care (CoC) coordinated assessment system, helping ensure equitable access to housing services for adults and families in crisis.

ESSENTIAL FUNCTIONS:

• Conduct initial screenings, crisis stabilization, and diversion assessments for callers seeking emergency shelter.
• Collaborate with clients to develop diversion plans that may include landlord or family mediation, short-term financial assistance, or linkage to other housing resources.
• Maintain working relationships with community partners such as Ramsey County, YWCA, Project Home, The Family Place, domestic violence shelters, veterans’ services, and other prevention agencies to ensure clients are connected to the appropriate level and type of service.
• Coordinate closely with County Financial Assistance workers to verify eligibility, complete documentation, and process payments such as rent, utilities, or damage deposits when applicable.
• Track and report required data in HMIS and other systems accurately and promptly.
• Maintain a resource referral database and stay informed about community programs, coordinated assessment processes, and housing stabilization initiatives.
• Provide education, coaching, and advocacy to support clients in navigating systems and achieving housing stability.
• Contribute to program evaluation, service delivery improvement, and collaborative team meetings.
• Represent Catholic Charities at community events and meetings as assigned.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Post-secondary education required.
• Two (2) years of relevant experience in human services, housing, or related fields.
• Knowledge of housing programs and city regulations, including landlord/tenant law and foreclosure processes.
• Experience conducting intake, assessment, or eligibility determination processes.
• Experience in landlord/tenant mediation, conflict resolution, or housing navigation.
• Working knowledge of community resources for individuals and families experiencing homelessness or housing instability.
• Demonstrated skill in relationship-building and effective interpersonal communication (written and verbal).
• Excellent computer skills, including experience with HMIS and Microsoft Office.
• Ability to work with diverse and low-income populations, including those experiencing homelessness, unstable housing, or mental illness.

Nice to have:

• Bilingual in Spanish and/or Hmong and/or Somali and/or Karen and/or any other language

JOB CLASSIFICATION: Casual; Hourly; Non-Exempt

Catholic Charities is an equal opportunity employer.

Job Description Updated: 10/26/2025

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.