Diversion Center Program Manager

Emergence Health Network; El Paso (TX); On-site; USD 66,000 - 75,000; Full time

Job summary

Emergence Health Network is seeking a Diversion Center Program Manager to oversee the graveyard shift and supervise non-medical staff supporting crisis respite services 24/7. The role emphasizes trauma-informed leadership, policy implementation, and coordination with crisis partners.

You will ensure regulatory compliance, staff development, and data-driven improvements in service delivery while reporting to the Director of Extended Observation Unit.

Qualifications

• Bachelor's degree in Psychology or related behavioral field with 3 years crisis casework/case management and 1 year supervisory experience.
• Experience with trauma-informed services and therapies (CBT/DBT) and motivational therapies.
• Must be credentialable as QMHP-CS and possess a valid Texas driver’s license; pass background checks.

Responsibilities

• Oversee non-medical Diversion Center and Extended Observation Unit on graveyard shift.
• Supervise staff, conduct coaching, discipline, and performance appraisals.
• Coordinate with Crisis Hotline, Crisis Intervention Team, and external partners.
• Ensure regulatory documentation via monthly compliance audits and training.
• Maintain safety, compliance, and data collection to improve services.

Skills

Trauma-informed care

DBT

Motivational therapies

Supervisory leadership

Crisis intervention

Education

Bachelor's degree in Psychology or related behavioral field

QMHP-CS credential eligibility

Job description

Diversion Center Program Manager (graveyard shift)

Job Code: DCPRMGR - 122
Revision Date: August 05, 2026

Starting Salary: $31.80 hourly; $66,143 annually

FLSA: Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

Provides administrative oversight to all the non-medical Diversion Center and the Extended Observation Unit staff on the graveyard shift. Promotes a work environment that encourages teamwork.The Diversion Center Program Manager is responsible for implementation, administration, management, supervision, and policies and procedures that enable individuals to access Crisis Respite services 24 hours a day, 365 days a year. The administrator manages day-to-day functions of the Diversion Center and Extended Observation Unit. Responsibilities include program(s) implementation, management, supervision, and enforcement of policies and procedures that enable consumers access appropriate services as needed.

This class works independently, under limited supervision, reporting major activities through periodic meetings. This position reports directly to the Director of Extended Observation Unit.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates operationally with the Crisis Hotline, the Crisis Intervention Team, Crisis & Emergency Services unit, and other external stakeholders connected to the Diversion Center and the Extended Observation Unit, ensuring smooth navigation and transition of patients throughout the Crisis continuum of care.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Provides administrative and clinical supervision to Program Staff to manage day-to-day progress with crisis services provided.
• Responsible for the interactions with other agencies and organizations. Provides training to community, law enforcement agencies regarding mental health issues.
• Ensures regulatory documentation via monthly compliance audits. Provides on-going training and monitoring of necessary clinical paperwork and develops plan of improvement when paperwork/performance audits are below acceptable standards.
• Ensures facility is functional, maintained, and in compliance with safety regulations.
• Assists with data collection to observe consumer call trends and improve service provisions and operational coordination.
• Maintains compliance with all Joint Commission, Texas Health and Human Services, American Association of Suicidology, and Certified Community Behavioral Health Clinic (CCBHC) training requirements relevant to job duties.
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires a Bachelor's degree in Psychology, Social Sciences or related behavioral field; supplemented by three (3) years of direct casework/case management or crisis hotline experience and one (1) year of supervisory experience; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Must be able to be credentialed as a Qualified Mental Health Practitioner Community Service (QMHP-CS) within the timeframe designated by EHN.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally-competent and recovery-oriented care.
• Responsible for leading and implementing the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.