EOU Program Manager

Emergence Health Network; El Paso (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Emergence Health Network is seeking an Extended Observation Unit (EOU) Program Manager in El Paso, TX to provide administrative oversight of non-medical staff and oversee crisis services operations 24/7. This exempt role ensures program implementation, supervision, and compliance with policies.

You will lead staff, coordinate with Crisis Hotline and external partners, monitor performance, training, and regulatory audits, and drive quality care within the EHN trauma-informed framework.

Qualifications

• Bachelor's degree in Psychology, Social Sciences or related behavioral field.
• Three years of direct casework or crisis hotline experience with one year of supervisory experience preferred.
• Experience with trauma-informed services and evidence-based therapies preferred.

Responsibilities

• Supervises, directs, and evaluates assigned staff and conducts performance appraisals.
• Coordinates with Crisis Hotline, Crisis Intervention Team, and related units to ensure smooth patient transitions.
• Plans work schedules, maintains standards, and reviews progress; provides guidance as needed.
• Provides administrative and clinical supervision to program staff for day-to-day crisis services.
• Interacts with external agencies; trains community, law enforcement on mental health issues.
• Ensures monthly regulatory documentation and conducts audits; plans improvements as needed.
• Ensures facility safety, regulatory compliance, and maintenance.
• Assists with data collection to observe call trends and service improvements.
• Maintains compliance with Joint Commission, Texas HHSC, and related training requirements.
• Performs other duties as assigned.

Skills

Program management

Supervisory experience

Crisis services coordination

Regulatory compliance

Trauma-informed care

Education

Bachelor's degree in Psychology, Social Sciences or related behavioral field

Job description

Extended Observation Unit (EOU) Program Manager

Job Code: PRGMGR - 122
Revision Date: September 23, 2026

Starting Salary: $31.80 hourly; $66,143 annually

FLSA: Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

Provides administrative oversight to all the non-medical staff assigned to the Extended Observation Unit. Promotes a work environment that encourages teamwork. The Program Manager of the Extended Observation Unit is responsible for implementation, administration, management, supervision, and policies and procedures that enable individuals to access Crisis services 24 hours a day, 365 days a year. The administrator manages day-to-day functions of the Extended Observation Unit. Responsibilities include program(s) implementation, management, supervision, and enforcement of policies and procedures that enable consumers access appropriate services as needed.

This class works independently, under limited supervision, reporting major activities through periodic meetings. This position reports directly to the Chief of Diversion.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position, as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates operationally with the Crisis Hotline, the Crisis Intervention Team, Crisis & Emergency Services unit, and other external stakeholders connected to the Extended Observation Unit, ensuring smooth navigation and transition of patients throughout the Crisis continuum of care.
• Coordinates, assigns, and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Provides administrative and clinical supervision to Program Staff to manage day-to-day progress with crisis services provided.
• Responsible for the interaction with other agencies and organizations. Provides training to community, law enforcement agencies regarding mental health issues.
• Ensure regulatory documentation via monthly compliance audits. Provides on-going training and monitoring of necessary clinical paperwork and develops plan of improvement when paperwork/performance audits are below acceptable standards.
• Ensures facility is functional, maintained, and in compliance with safety regulations.
• Assists with data collection to observe consumer call trends and improve service provisions and operational coordination.
• Maintains compliance with all Joint Commission, Texas Health and Human Services, American Association of Suicidology, and Certified Community Behavioral Health Clinic (CCBHC) training requirements relevant to job duties.
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires a Bachelor's degree in Psychology, Social Sciences or related behavioral field, supplemented by three (3) years of direct casework/case management or crisis hotline experience and one (1) year of supervisory experience; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Must be able to be credentialed as a Qualified Mental Health Practitioner Community Service (QMHP-CS) within the timeframe designated by EHN.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background, and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family-centered, trauma informed, culturally-competent and recovery-oriented care.
• Responsible for leading and implementing the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.